Housing and Tenancy Sustainment Officer

Found in: Talent UK C2 - 2 weeks ago

Skegness, United Kingdom The Salvation Army Full time

Working hours: 40 hours per week (9.00am - 7.00pm) Working 4 days on 4 Days off) and bank holidays

Interview Date: To be confirmed

JOIN OUR TEAM…

Rookery Nook is a Salvation Army Lifehouse and has 11 rooms accommodating men and women over the age of 18 who are experiencing homelessness. The Housing and Tenancy Sustainment Officer role (Internally known as Tenancy Sustainment officer) is to develop an appropriate support and housing pathway for all our clients.

As a motivated and dynamic Housing and Tenancy Sustainment Officer (Internally known as Tenancy Sustainment Officer) you will be responsible for developing and delivering a high-quality programme of housing and tenancy support which promotes client choice and control. You will address client housing and tenancy needs including assisting with finding a suitable housing pathway, enabling positive life changes and ultimately empowering people to lead more sustainable lifestyles. Many of the people we work with have other needs including mental health related support, drug and alcohol dependency and debt. We are looking for an experienced Housing and Tenancy Sustainment Officer who will be able to take on a case load of clients with varying needs.

You will need to be passionate about supporting people to make positive change in their lives, be confident working on your own and as part of a team, working with a range of different agencies including landlords and understand the needs of people who are homeless. All applicants will need to be in sympathy with the mission statement of The Salvation Army.

Key Responsibilities:

Ensure successful client outcomes which demonstrate quality and effectiveness in all aspects of the programme Understand and work to ensure the achievement of the contractual objectives and targets of the service Work with the team to demonstrate development of service delivery in line with organisation and legislative requirements Ensure locally established internal and contractual KPI’s are achieved. Ensure all aspects of the job description are adhered to

The successful candidate(s) will be able to demonstrate:

An understanding of homeless issues Willingness and motivation to engage homeless clients Strong team working skills Excellent communication and advocacy skills with clients, colleagues and external agencies Excellent verbal and written communication skills Proficient IT skills (including Microsoft packages) Ability to work within the ethos of The Salvation Army with regards to delivering services to vulnerable people without discrimination

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