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Store Manager

3 months ago

StocktononTees, United Kingdom Reality Enterprise Ltd TA CEX Full time

We are seeking an experienced and enthusiastic Store Manager for our CeX Stockton branch.
CeX is a leading retailer of video games, DVDs, electronics, and gadgets, and we pride ourselves on our commitment to excellent customer service and quality products.
As the Store Manager, you will be responsible for the day-to-day running of the store. You will lead and motivate a team to achieve and exceed sales targets, ensuring that customer service is of the highest standard at all times. You will also ensure that the store is well-presented and fully stocked with products.
Responsible for overseeing the daily operations of a store, making sure it runs smoothly and effectively. Duties include motivating sales teams, creating business strategies, developing promotional material, and training new staff.

Key Duties and Responsibilities:
●    Recruit, train and appraise staff
●    Make full use of Google’s online tools and our own bespoke EPOS/tools
●    Exceed your targets and bring fresh ideas to the business
●    Managing and motivating your team to increase sales and ensure efficiency
●    Managing stock levels and making key decisions about stock control
●    Analyse sales figures and forecasting future sales 
●    Analyse and interpret trends to facilitate planning
●    Use EPOS/AIO to record sales figures, for data analysis and forward planning
●    Participating in the hiring process of new employees including interviewing and training new employees
●    Conducting appraisals and performance reviews, as well as providing or organising training and development
●    Resolving conflicts between staff members
●    Ensuring standards for quality and customer service are met
●    Resolving and ensuring compliance with health and safety legislation and security issues
●    Responding to customer complaints and comments
●    Attending and chairing meetings
●    Updating colleagues on business performance, new initiatives and other pertinent issues
●    Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues
●    Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
●    Responds to customer issues in a professional manner
●    Assists in housekeeping standards

Competencies:    
●    Commercial awareness
●    Strong communication skills
●    Reliable
●    Constructive problem solving abilities
●    Integrity and strong work ethic
●    Ability to work in a team environment
●    Customer service, sales and people oriented
●    Proactive
●    Organisational skills

Knowledge, Skills & Qualification
●    Able to prioritise
●    Flexible and adaptable to the needs of the organization
●    Problem solving and decision making aptitude
●    Able to handle multiple priorities at one time

Job Types: Full-time, Permanent

Additional pay:

  • Bonus scheme

Benefits:

  • Casual dress
  • Company events
  • Employee discount

To be successful in this role, you will have previous retail management experience, exceptional communication and leadership skills, and a proven track record of delivering results. You will be passionate about customer service and have a natural ability to build long-lasting relationships with customers. You will also have a keen eye for detail and be able to identify opportunities for growth and development within the store.
We offer a competitive salary of £29,000 per annum, plus a range of benefits.
If you believe you have what it takes to be our next CeX Stockton Store Manager, then please apply