Reception Team Member

4 weeks ago


Hounslow, United Kingdom IBIS BUDGET Full time
Job Description

  • Greeting our Guests 

  • Dealing with all incoming reservations​

  • Upselling outlets​

  • Cross checking OTA bookings to ensure correct information is input in Opera​

  • Dealing with room blocks, groups and tours​

  • Maximizing departmental revenue opportunities​

  • Preparing reservations to ensure a smooth run of the reception tasks​

Qualifications

  • Previous experience in a hotel environment​

  • Opera Cloud knowledge is essential​

  • ResaWeb knowledge is fundamental​

  • Previous experience in a Accor hotel is a plus



Additional Information

Hours : Full Time 40 hours per week

Salary: To be confirmed

Flexibility: Monday - Sunday

Job start Date: To be confirmed 

 

Skills: Opera Cloud, Leadership, Able to handle complex situations and guest queries, working under pressure, dealing with complaints, managing delayed flights, Assisting other departments as needed, H&S awareness, Fire Marshall and First Aid will be an advantage etc. 


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