Program Manager

Assignment: RQ07568Program Manager Senior

JobTitle: Program Manager

Requisition (SS): RQ07568

Start Date:

End Date:

Client: Health ServicesCluster

Office Location: 5700Yonge Street 10th Floor Toronto Ontario or 222 Jarvis StToronto

Organization: HealthServices Cluster

Ministry:Ministry of Health

# BusinessDays: 249.00

Note:Hybrid Candidate must be able to work 3 days onsite and 2 daysremote.

MUST HAVES:

• 10 years of experience in successfullymanaging complex I&IT Programs in Public sector or BroaderPublic Sector (BPS)
• Superior knowledge ofcurrent/emerging concepts in evaluation including design datacollection analysis interpretation and reporting
• Good understanding of the wider objectives and how toensure strategic alignment of the program to businesspriorities
• Experience leading organizationaldevelopment strategy development business and programplanning
• Knowledge and understanding ofInformation Management principles concepts policies andpractices
• Indepth knowledge and handling ofproject and program management methodology andtechniques
• Indepth knowledge and experienceproducing program and project management artifacts anddeliverables;
• Ability to work positively withthe wide range of individuals involved in programmanagement
• Strong stakeholder management andcommunication skills and experience
• Strongpresentation and meeting facilitation expertise
• Indepth knowledge of program budgeting and resourceallocation methods and techniques

Description

NOTE

• Extension/Amendment Attestation: These resources will beacquired through the IT Source Resource Pool or VOR Competitivearrangement #Tender12075 Managed Service Provider for Contingent ITResources and/or Successor VOR for services all ending April 52025. VOR #Tender12075 terminates April 5 2025 and has an option toextend for a further one year.
• The Statementof Work (SOW) shall expire on April 4 2025. Extension(s) onlyallowed using unused days/funds left on contract. No additionalfunds will be added beyond maximum contract value. Suchextension(s) will be allowable only if the Master Service Agreementis extended beyond April 5 2025 and be upon the same termsconditions and covenants contained in the SOW.

Responsibilities:

Strategic Planning &Management:

• Documentmanage and maintain Integrated Program management plan and schedulefor DIDP Planning and Implementation Program consisting of programobjectives strategies and priorities scope deliverables requiredresources and skill sets budgets and timing for all operationalsustainment and project components required to ensure successfulProgram delivery
• Manage daytoday Program andproject teams for optimal returnoninvestment and coordinatecrossproject interdependencies required in support of Programdelivery
• Establish stakeholder communicationstrategies and plans. Ensure sound stakeholder engagement andmanagement
• Document manage and maintainintegrated Program Risks and Issues Management Plan for theProgram
• Work with stakeholders/project teamsto conduct regular Program risks and issues analysis identifyMitigation Plans and produce regular Program risks and issuesmanagement reports
• Develop and maintainProgram assessment protocols and key performance indicators (KPIs)for measuring delivery progress and continued improvements of theProgram
• Provide CSIMB Director with regularprogram status updates.

Program Management andOperations:

• Provideprogram implementation or understanding whether a program has beenimplemented as planned and to identify barriers to optimal serviceuse. Execute the operational processes intended to produce orcontribute to the desired outcomes how well the program isfunctioning and how congruous services are with the goals of theprogram
• Ensure accountability for the programscentralized group of projects and their successful full life cycledelivery
• Ensure programs are delivered costeffectively and efficiently and in compliance with organizationsmethodologies standards and frameworks
• Leadand oversee program strategy development from inception through toproject closeout and any required transition to operations businessplanning benefits identification and organization funding requestsfor I&IT programs
• Direct manage and leadmultidisciplinary project teams including multiple Project Managerseach responsible for an element of the project and associatedmatrix team members
• Monitor and manage thecost risk schedule governance technical performance and programimpact of each of the component projects
• Provide a program/portfolio view of projectinterdependencies and external project dependencies monitoring andreporting on exposure levels
• Exercise a rangeof leadership responsibilities including the role of coach anddeveloper of talent
• Develop complex budgetsbased on multiple funding channels and cross organizationdependencies
• Analyze program and organizationsenvironments to identify potential risks and issues; articulatesand prioritizes issues and risks to senior executives; recommendsmitigation strategies to decisionmakers to ensure projects aredelivered on schedule
• Direct stakeholderconsultation facilitation and consensus building. Provides programportfolio and/or project reporting to multiplestakeholders
• Lead strategies and actions toovercome resistance to change and capitalize on forces in supportof change
• Supervise the development andcommunication of program related updates including through mediarelations social media etc.

Experience and Skill SetRequirements

Public SectorExperience 5 points

• 10years of experience working with federal/provincial/broaderpublicsector healthcare providers
• Indepthknowledge of Public Sector Program/Project Management artifacts (orsimilar) processes and practices and ability to produce programlevel documentation that comply with industry standardpractices
• Indepth knowledge of industrystandard such as Program and Project Management Institute (PMI) andPublic Sector I&IT project management methodologies.
• Indepth knowledge and experience with Public SectorHealth related projects
• Indepth knowledge andunderstanding of Ministry policy and IT project approval processesand requirements
• Experience adopting andadhering to Public Sector Unified I&IT Project MethodologyPublic Sector Enterprise Architecture and Public Sector Gatingprocess and Public Sector Standard Systems DevelopmentMethodologies
• Solid experience with largecomplex IT Healthrelated projects and programs
• Knowledge and understanding of Accessibility forOntarians with Disability Act (AODA) and related regulations andstandards.

ProgramManagement Core Skills and Experience 55 points

• 10 years of experience in successfullymanaging complex I&IT Programs in Public sector or BroaderPublic Sector (BPS)
• Superior knowledge ofcurrent/emerging concepts in evaluation including design datacollection analysis interpretation and reporting
• Good understanding of the wider objectives and how toensure strategic alignment of the program to businesspriorities
• Experience leading organizationaldevelopment strategy development business and programplanning
• Knowledge and understanding ofInformation Management principles concepts policies andpractices
• Indepth knowledge and handling ofproject and program management methodology andtechniques
• Indepth knowledge and experienceproducing program and project management artifacts anddeliverables;
• Ability to work positively withthe wide range of individuals involved in programmanagement
• Strong leadership and managementskills and experience
• Ability to think and actstrategically
• Strong stakeholder managementand communication skills and experience
• Strong presentation and meeting facilitationexpertise
• Indepth knowledge of programbudgeting and resource allocation methods and techniques
• The ability to find innovative ways to resolve problemsand proactively manage program issues and risks.

General Program Management Skills andExperience 40 points

• Experience gathers and development of business andtechnical requirements to create and maintain a detailed programproject schedule and/or integrated plan
• Ability to monitor and forecast program and project costsand provide reporting and input to ensure targets aremet
• Experience developing and managing programand project scope schedules and deliverables
• Ability to promote I&IT program and projectmanagement best practices and adherence to standardmethodologies
• Experience directing program andproject teams to ensure program and project deliverables aredelivered on time and adhere to government and ministrystandards
• Extensive experience coordinatingand monitoring program and project processesdeveloping/communicating guidelines and procedures
• Experience with resolution of resourcing andinterpersonal conflicts negotiates changes to resourcing ensuringknowledge is shared among team members and project objectives anddeliverables are met in a timely manner
• Experience with effective management of large projectbudgets ensuring a high level of fiscal control and accountabilityincluding estimates forecasts and reconciliation/confirmation ofactuals
• Ability to proactively identifypotential risk events and issues before they occur includingidentification of appropriate mitigating strategies andplans
• Experience to effective articulates andprioritize issues and risks at senior executive levels andrecommendation of mitigation strategies for decisionmakers
• Experience with establishment andfacilitation of steering committee and stakeholder forums andmeetings
• Experience with providing projectprogram and/or portfolio reporting to multistakeholders at seniorexecutive levels
• Ability to use appropriatestrategies and actions to overcome resistance to change andcapitalize on forces in support of change during all stages ofprojects concept definition planning implementation andcloseout
• Experience with promoting OPSI&IT standards and best practices for project management tofacilitate control of system quality adherence to standardmethodology and the control of the use of I&ITresources.