Private Enquiry Sales Executive | Job Opportunity | London
1 month ago
Schoen Clinic UK Group are looking for a Private Enquiry Sales Executive to assist with the timely outreach and conversion of new enquiries and referrals for our private patients.
Delivering exceptional standards of customer care, rapport building and empathy are a huge part of this role, working in conjunction with the Group Private Enquiries Manager.
The role will be London based and part home-based is a future option for the right candidate.
Principle Duties Maximise the potential of every private enquiry (via telephone and online) and deliver a great patient experience. Make the booking process fast, easy, helpful and efficient. Action enquiries within agreed timescales, including owning patient communication regarding initial appointment and/or assessment booking. Ensure any group wide enquiry handling processes are followed. Be confident to openly and fluently discuss private funding and ensure pre-payment for all self-pay treatments or appointments. Liaise with patients and insurance companies as required to enable insured patients to access any of our services in a timely manner. Ensure all enquiry and booking data is captured correctly and added to our CRM. Assist with private enquiries for Schoen Clinic Chelsea, Schoen Clinic Newbridge and Schoen Clinic York. Liaise with key clinic/hospital staff at all sites to ensure appropriate services are offered in line with clinical need. Liaise with Finance as necessary regarding billing and payments. Work in conjunction with the Group Private Enquiries Manager and Group Marketing Director to deliver budget targets and service growth. Confirm and book initial appointments liaising with clinicians and their diary managers.Experience within private healthcare would be advantageous along with CRM experience and a sales background. Good verbal and written communication skills are essential along with a good eye for detail to ensure we get those all-important details right for every patient.
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Details
LocationSchoen Clinic UK
Job TypeFull time, Permanent
CategoryAdmin
Salary£26,000 to £28,000
Closing Date31 October 2023
Benefits25 days holiday + 8 Bank Holidays
Professional development opportunities
Contributory pension scheme
Enhanced Private Medical Insurance with BUPA including access to a private GP service, free screening & the inclusion of pre-existing conditions.
Eye care scheme with Specsavers
Online benefits portal with high street and online shopping discounts
Cycle to work scheme
Group Life Assurance
Enhanced maternity & paternity pay
Paid emergency leave
Occupational Sick Pay above SSP
Interest free season ticket loans
Employee Assistance Programme with wellbeing support
Discretionary bonus structure in time
Skills
Experience required:
6 month's experience in a similar role Experience in private healthcare preferableSpecific training, skills or knowledge required:
Strong written and verbal communication skills A natural ability to empathise and build rapport with people Excellent organisation skills A ‘can do’ attitude Commercial awareness An eye for detail Drive and self-motivation The ability to work well under pressure Teamwork and the ability to foster good working relationships IT skills CRM experience-
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