Personal Injury Claims Handler

1 week ago

Chelmsford, United Kingdom Gallagher Full time

Overview

We’re seeking an experienced Personal Injury Claims Handler to join our Casualty Claims team in Chelmsford, who can deliver outstanding results in claims handling, ensuring our client receives the best possible service and outcomes. As part of a dedicated team, you’ll oversee a portfolio of claims, from initial notification of the claim, through to settlement. You’ll be responsible for making decisions on fraud, quantum and liability, including managing cases through litigation. Effective communication will be a key aspect of your role, as you will be required to liaise with various stakeholders, including clients, brokers, suppliers, claimants, and their representatives. We’re looking for proactive and enthusiastic claims handlers, who can build and maintain strong client relationships. How you'll make an impact Oversee a portfolio of Casualty Claims, from initial notification through to settlement Investigating and assessing the validity of claims, gathering all necessary information and evidence. Negotiating settlements and making decisions on liability and settlement amounts Maintaining accurate and up-to-date records of all claims activities and communications Develop relationships with clients, carriers, and brokers by actively listening to their needs and closely following their priorities and style Actively seek opportunities to resolve claims, including exploring creative alternatives to traditional resolutions, in order to achieve the best possible outcome at the earliest stage About You Good understanding of proactive claims handling Experience with motor, liability or causlty claims Ability to explain complex language in simple terms, either in writing and/or over the phone Attention to detail because you’ll need to accurately review and assess claim documentation Empathy and the ability to remain calm and composed when dealing with customers Customer service skills to provide a positive experience for customers throughout Computer literate GCSEs, or equivalent including English and Maths Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more…

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