Interim Head of Repairs

4 weeks ago

London, United Kingdom CRA GROUP LIMITED Full time

4 months contract with Local government

 

Job Summary:

·         Provide the strategic and operational leadership to achieve excellence in the delivery of repairs service for residents, ensure that resources are delivering value for money outcomes.

Key Duties (Sample):

·         Support the review of a new repairs organisational structure and operating model

·         Provide effective leadership to ensure that the procurement, quality and performance of contractors is at the highest standard for our residents

·         Meaningfully engage with residents to improve services, reduce costs and develop neighbourhoods where people enjoy and want to live

·         Create a culture of performance and budget management where there is a direct link between costs, excellent services and right first time repairs

·         Drive down the costs and increase satisfaction in the services provided

·         Lead on the streamlining of business processes and systems across the repairs service, including digital to drive efficiencies in service delivery to residents

·         Meet the diverse needs of the residents and staff and promote equality in the workplace and wider community

·         Delivering Business Plan objectives

·         Promotion of the organisational change culture

·         To innovate and keep abreast of new service delivery opportunities using strong knowledge and information relating to customer insight

·         Participate and report on the Out of Hours service for repairs

Essential Experience Required:

·         Proven experience of leading a property-based customer-facing service

·         A strong commitment to customer service and overall service excellence. Able to evidence experience of managing a service that is highly regarded by its customers and stakeholders

·         Excellent communication skills with an ability to bring clarity at all times and articulate a clear narrative for the organisation to a range of audiences

·         Able to evidence building successful relationships with a range of stakeholders

·         Experience of managing successful business change and managing the delivery through others

Additional information to note:

·         This position is located in London, E1 1BJ

The closing date for this position is asap



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