Head of Repairs

1 month ago

West London, United Kingdom MMP Consultancy Full time

MMP Consultancy currently have an opportunity for a Head of Repairs to join a Local Authority based in West London. This will be a 12 months interim position paying £650p/d Umbrella (Depending on experience).

My client is offering a hybrid working role.

Directly responsible for the day-to-day operational management and deployment of resources across the Repairs service. This role will ensure that the Repairs team are responsive to customer and community demands while contributing to the councils' key strategic aims and priorities, generating contract efficiencies, ensuring value for money, and being the first point of contact for operational escalation.

**About The Role**:
Reporting to the Assistant Director for Repairs this role will head up the Repairs Client Team (made up of approximately 35 staff members) and directly line manage 4 senior managers
- To lead, manage and develop the Client Team, in line with relevant legislation namely Council policies relating to Gas, Electric, Disrepair, Asbestos, CDM.
- To provide leadership, management, and direction to a team of multi-faceted professionally qualified staff who are responsible for monitoring contractual and financial compliance and client satisfaction for contracted services.
- To provide leadership and strategic direction for the delivery of all services in line with the wider Hammersmith and HRA Business Plan.
- To work collaboratively with the Senior Leadership team to deliver continuous service improvement and satisfaction with the Economy

**Key personal duties will include the following**:

- Manage all staffing activities within the respective portfolio i.e. day to day management, recruitment and agency staffing, and budget management etc.
- To provide management and leadership to the Client Team and maintain a center of excellence regarding commissioning of contracts, service level agreements and partnerships (internal and external).
- To ensure specified contractual standards result in client and customer satisfaction and that services are developed to meet the changing needs of the Council's tenants and residents.
- Lead and control all operational service activities to ensure high quality delivery to required service standards
- To be the Client Team Lead and take lead responsibility for a range of commissioned services, accurate contract documentation, and evidence-based monitoring
- To lead on the production of contractual administration information from contract, quality monitoring and safeguarding responses.
- Ensure that appropriate Learning & Development opportunities are available to all staff and operatives

**Performance**
- Effectively manage the performance of direct reports and ensure that performance management processes within the service are robust and effective.
- Research and interpret statistical data to determine contractual performance, review service delivery and understand levels of housing need and development requirements across the borough
- Develop commercial and performance frameworks, incorporating service planning, monitoring of performance indicators and processes to co-ordinate quality systems
- To monitor and manage the performance of providers as well as directly employed service staff
- Reporting regularly on targets, objectives and performance, whilst exploring and exploiting opportunities to innovate and develop existing procedures, systems and processes
- Project managing the implementation of new technology (e.g. mobile working) and new models of service delivery for the benefit of the whole council.
- To ensure that a programme of Quality Control/Quality Assurance are undertaken to all void properties and to a representative sample of completed works within the Repairs Contract.
- Analysing, diagnosing and providing solutions and supportive interventions to overcome problems in service delivery and performance, including management of priority reviews that lead to actions which have an impact on delivery.
- To manage the development, implementation and contract administration of systems and processes which identify risks and issues and to develop and implement plans to mitigate risk.

**Financial**
- To manage defined revenue budgets for the service area ensuring appropriate monitoring and profiling arrangements are in place, budget pressures are identified and mitigated, whilst producing recovery plans as necessary to bring the budget to balance.
- To manage budgets within the resources available and in line with priorities and financial targets and in compliance with policies, financial regulations and standing orders of the Council.
- To ensure value for money is achieved from external and internal service providers and partners through the use of appropriate contractual and service level agreements.
- To identify improvements to contractual arrangements and models to improve service quality and maximise value for money, in order to deliver substantial Social Return on Investment and opportuniti

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