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Reception Manager

2 months ago

Alderley Edge, United Kingdom Cheshire Full time

San Carlo Alderley Edge are hiring a Reception Manager


Our story

The Distefano family, spanning two generations, started San Carlo over 30 years ago and seen it grow to twenty-five authentic Italian restaurants across the UK – from Covent Garden, Piccadilly and Knightsbridge in London to Bristol, Leicester, Liverpool Leeds, Cheshire and Manchester and with a growing number overseas – including Kuwait, Bangkok and Qatar and with new sites set to open in Bahrain, Dubai.


Colleague Benefits:

  •  You will be joining, one of the world’s leading family-owned companies - which means global opportunities
  •  Delicious, healthy Meals whilst on duty – all free
  •  30% discount in our restaurants, for you and your friends & family
  •  Gym discount scheme
  •  Squadra – our very own people platform offering you free discounts and rewards at thousands of companies worldwide from groceries to holidays.
  •  Support in training and continuing Professional development
  •  Online development training with our San Carlo App ‘lacademia’
  •  Wagestream – giving you flexibility to access, track, build and better manage your pay.
  •  Access to a confidential Employee Assistance Program (EAP) with a 24/7 helpline for you and your family.
  •  Free confidential counselling sessions to help with you and your families wellbeing
  •  Free online health portal – giving you resources at your fingertips to help you reach your goals.
  •  Access to Hapi-life – a platform to help you live your life healthier covering Mental, Financial, Social & Physical wellbeing.
  •  Bring your friends and take part in our generous ‘Refer a Friend’ programme and earn up to £1000 per person



Key Responsibilities:

  • Undertake all waiter/waitress responsibilities where relevant/needed
  • Monitor and drive Spend Per Head in your department
  • Effectively organise and run shifts as a duty manager
  • Ensure that all Restaurant consumables are kept to par and are within budget spend
  • Take responsibility for all Restaurant stock control including, wastage, ordering, invoicing, stock levels and maintenance in your department
  • Ensure a two-week rota is available for the Restaurant team at all times, working a month in advance for forecast rota
  • Regularly hold reviews with each restaurant team member to encourage career development/progression
  • Liaise with General Manager for any guidance and to communicate any training
  • Ensure that team staff levels are assessed weekly and actively recruit if needed
  • Take a lead on all Restaurant recruitment and ensure an excellent candidate experience throughout the process.
  • Onboarding of new staff, including full restaurant training and all CPL compliance is completed
  • Ensure your department has an up to date Talent Pipeline with training needs and succession plans
  • Ensure health checks are conducted once a month with an action plan produced and delegated amongst the team to ensure completion.
  • Ensure all Health & Safety policies are met, including all legislative and licencing requirements



Required Qualifications & Experience:

  • 2 year’s experience in a similar role
  • Team management experience
  • Excellent communication skills
  • Meticulous attention to detail, highly organised and capable of handling multiple tasks
  • A proactive self-starter who can work independently with good judgement and minimal direction