Application Operations Engineer, Grade 11

4 months ago

Croydon, United Kingdom Croydon Council Full time

About Croydon Council

Croydon is London’s second largest borough - a city within the city, full of brilliant and diverse people, businesses, and places.

As a council we’re going through tremendous change, with an ambitious transformation plan just published describing our plans to radically reshape and renew our organisation. We are essentially building a brand-new council – one that is focused on getting things right for its residents, while delivering very differently and within a sustainable financial envelope. 

About the Croydon Digital Service

Digital capability is critical to our renewal plans. 

Established in 2019, the Croydon Digital Service (CDS) has embraced a -style service to support the digital transformation of the council’s internal operations and online services for residents. We are a small and creative team that achieves a lot with a little whilst encouraging all team members to bring their whole selves and do their best work.

We are signatories of the , committing us to delivering user-centred services that meet the , and to following the . We seek to collaborate, wherever possible, with other local authorities to share learnings, ideas, and solutions.

About the role

We are looking for an  Application Operation Engineer /Application Technical Support Analyst to lead on the support and maintenance of service critical line of business applications, manage the technical environment in which such systems operate and implement service improvements through effective configuration of the application. Additionally, the role is responsible for the development of custom-built reports from our business systems to manage the production and analysis of statutory, performance and data quality reporting.

Reporting to the Housing, Environment, Spatial and Legal Digital Systems Product and Support Manager within the Croydon Digital Service, this role is a key part of how CDS supports Croydon’s critical business applications for these services, helping ensure council services are getting the most from these systems.

We are interested in motivated systems professionals with business application and tech support experience along with a willingness to learn new things to join the Digital Systems Team within CDS. We are looking for someone with a general technical background and the passion to complement and contribute to the team - this is regarded as more important than knowledge in a specific application. Note that the successful applicant will be primarily involved in supporting SaaS, client/server and case management line of business applications.

Responsibilities:

The role involves being a key point of contact between CDS and service users of business systems, so you are required to understand and troubleshoot applications and the technical environment in which such systems operate. Manage the technical relationship with the Council’s line of business suppliers. Implement appropriate security controls for users accessing the applications and its data. Develop and maintain queries, reports, and dashboards to support the production of statutory, financial, performance or data quality reporting from the applications. Participate in and support projects and other requests to upgrade or change the applications and the robust testing of these changes to ensure they are fit for purpose. Understand and follow service management best practise for application support and maintenance, adopting consistency of practise across the CDS support community.

Experience:

Systems support experience working in the ICT industry on at least one critical line of business system. A good track record in change management involving systems design & configuration, system and user testing, training, deployment, project, and service delivery. Experience of software release management. Experience of regularly delivering a range of ICT products including systems, programs, processes, procedures, data outputs, test plans and user guides. Some experience of system procurements and implementation, including public and private-sector partners and third parties. Some experience of bespoke development, providing interfaces with and reporting tools for packaged solutions. A good track record in delivering usable and supportable ICT solutions across various ICT platforms and services. Experience of working closely with key stakeholders, gaining credibility with that level of the organisation. Experience of using a ticketing system for managing support requests (e.g. Service Now). Experience of identifying data quality issues and implementing a data improvement plan in a key line of business system. Experience of supporting service users managing complex data and the security access controls of key line of business systems storing financial and sensitive data (and documents). Experience of delivering transformation and change in relation to systems and processes. Awareness of product management and agile/lean methods. Broad interest and understanding of a range of technology components with the passion and intellectual capacity to demonstrate or acquire additional technical skills and knowledge

Croydon Council is transforming – come and be part of building a new council.

Please note when applying for this role that we require you to complete the application form and provide a supporting statement evidencing how your experience and personal capabilities qualify you to perform this role - do not upload a CV as Recruiting Managers will not see this.

  • Team Leader Grade 11

    6 months ago

    Croydon, United Kingdom Croydon Council Full time

    Careline and Telecare is a 24/7 service that utilizes technology to support residents to remain safe and independent in their own homes. As well as installing and maintaining technology in residents’ homes, the service also offers a 24/7 response and lifting service. In total, the service supports over 2,500 residents. The service is going through a period...

  • Service Leader Grade 11 £44

    6 months ago

    Croydon, United Kingdom Croydon Council Full time

    **The Opportunity** To provide management and leadership of senior and service support coordinators taking overall responsibility in any given service portfolio area to lead and drive delivery of consistent high-quality support within the practice system embedding an agile and flexible working culture to ensure adequate and robust support arrangements...

  • Internal Communications Officer

    6 months ago

    Croydon, United Kingdom Croydon Council Full time

    **Salary**: £44,019 - £46,041 (Pro Rata) 25 hours per week Croydon is running one of biggest organisational transformation programmes in local government - and we’re looking for someone who wants to help change the council for the better. If you are passionate about company culture, employer branding, staff voice, and developing new digital channels,...

  • Internal Communications Officer

    7 months ago

    Croydon, United Kingdom Croydon Council Full time

    Croydon is running one of biggest organisational transformation programmes in local government - and we’re looking for someone who wants to help change the council for the better. If you are passionate about company culture, employer branding, staff voice, and developing new digital channels, then this is a great opportunity to join us and help lead the...

  • Helpdesk Operative Grade 5

    7 months ago

    Croydon, United Kingdom Croydon Council Full time

    Help Desk Operative, Grade 5 London Borough of Croydon is looking to appoint Helpdesk Operatives to join the Facilities Management team to provide a professional customer focused FM helpdesk service. This role will form part of the FM Helpdesk function which is the heartbeat of the FM service working with internal and external customers and partners to...

  • Grounds Maintenance Operative

    6 months ago

    Croydon, United Kingdom Croydon Council Full time

    **Grounds Maintenance Operative** This is an exciting time to be working in Croydon. As we emerge from the impacts of the pandemic, we face an unprecedented challenge in shaping the recovery and sustainable growth of our borough. Croydon Council is also building back from declaring a S114 notice last year, and we are having to work innovatively, build...

  • Payroll Controller

    7 months ago

    Croydon, United Kingdom Croydon Council Full time

    Payroll Controller - Resources - Human Resources **Salary**: Grade 8 (£37,443 to £39,264) Fixed Term Contract (9 Months) - 36 hours per week Hybrid working We are seeking an experienced, forward thinking, Payroll Controller to work in the payroll team delivering an excellent proactive service. You will be responsible for administering the Council’s...

  • Grounds Maintenance Cleansing Operative

    6 months ago

    Croydon, United Kingdom Croydon Council Full time

    **Grounds Maintenance Cleaning Operative** This is an exciting time to be working in Croydon. As we emerge from the impacts of the pandemic, we face an unprecedented challenge in shaping the recovery and sustainable growth of our borough. Croydon Council is also building back from declaring a S114 notice last year, and we are having to work innovatively,...

  • Grounds Maintenance Driver Operative

    7 months ago

    Croydon, United Kingdom Croydon Council Full time

    Grounds Maintenance This is an exciting time to be working in Croydon. As we emerge from the impacts of the pandemic, we face an unprecedented challenge in shaping the recovery and sustainable growth of our borough. Croydon Council is also building back from declaring a S114 notice last year, and we are having to work innovatively, build partnerships and...

  • Registration Officer

    6 months ago

    Croydon, United Kingdom Croydon Council Full time

    We are a busy office serving the residents of Croydon in South London. We are looking to recruit an experienced Registrar to join our team and help deliver a first class service to our residents at key moments in their lives. The ideal applicant will be a current or recent Registrar who has experience in registering births and deaths and possibly notices and...

  • Substance Misuse Officer

    7 months ago

    Croydon, United Kingdom Croydon Council Full time

    **Substance Misuse Officer - Children Services - Croydon Council** **Salary**: Grade 9 (£39,264 - £40,833) Permanent - 36 hours per week Hybrid working **Job Purpose** The post holder, working in partnership with other relevant services, will provide a client centred, evidence-based, non-judgemental and recovery orientated service aimed at supporting,...

  • Adolescent Worker

    7 months ago

    Croydon, United Kingdom Croydon Council Full time

    **Adolescent Worker - Young Croydon - Children Services - Croydon Council** **Salary**: Grade 10 £40,833 - £42,840 Permanent - 36 hours per week Hybrid working **Job Purpose** To manage a caseload of adolescents (age 13 upwards) who are at risk of harm, including significant harm. To assess individual needs and risk presented inside and outside of the...

  • Court Usher Grade 7 £35

    7 months ago

    Croydon, United Kingdom Croydon Council Full time

    **Job Title**: Coroner Court Usher **Position type**: Permanent **Contract type**: Casual (varied hours) **Salary**: Grade 2 £13.98 per hour We are currently seeking to recruit a standby/relief usher for the South London Coroners service. Whilst you will not be required to have previous experience of the court service/coroners service you will be...

  • Urban Room Coordinator Grade 11

    5 months ago

    Croydon, United Kingdom Croydon Council Full time

    The post offers an exciting opportunity for experienced and motivated creative professionals with backgrounds in public engagement, public programmes, stakeholder management and cultural space management to join one of the most progressive public sector design and policy teams in the UK, to coordinate the thought-leading and award-winning Croydon Urban Room...

  • Senior Practitioner

    6 months ago

    Croydon, United Kingdom Croydon Council Full time

    **Senior Practitioner - Adolescent - Young Croydon - Children Services - Croydon Council** **Salary**: Grade 15 (£52,116- £54,129) Permanent - 36 hours per week Welcome Payment - £10,000 Retention Payment - £2,500 Hybrid working **Job Purpose** This is a specialist role focused on preventing and protecting adolescents from exploitation in all...

  • Senior Business Support Officer X2 Grade 6

    6 months ago

    Croydon, United Kingdom Croydon Council Full time

    We have an exciting recruitment opportunity for two Grade 6 Business Support Officers within the ASCH business support service. These will be crucial roles in supporting the delivery of the Business Support model across all services within ASCH. We are seeking to recruit two skilled and experienced business support officers who have knowledge and experience...

  • Low Vision Specialist Grade 7

    4 weeks ago

    Croydon, Greater London, United Kingdom Croydon Council Full time

    Low Vision Specialist Grade 7Croydon Council has a vacancy for a Low Vision Specialist Grade 7, responsible for conducting assessments and providing services for adult service users with visual impairments or dual-sensory impairments.The successful candidate will have experience in assessing and teaching low vision skills and independent living skills to...

  • Placement Officer

    6 months ago

    Croydon, United Kingdom Croydon Council Full time

    **Fostering Placement Officer - Fostering Children Services - Croydon Council** Hybrid working **Job Purpose** To develop and provide a flexible and high quality in house Fostering Placements Service with the purpose of: improving **placement choice, availability and stability **for children in care; improving the **experience of social** **workers,**...

  • Placement Officer

    6 months ago

    Croydon, United Kingdom Croydon Council Full time

    **Fostering Placement Officer - Fostering Children Services - Croydon Council** Hybrid working **Job Purpose** To develop and provide a flexible and high quality in house Fostering Placements Service with the purpose of: improving **placement choice, availability and stability **for children in care; improving the **experience of social** **workers,**...

  • Key Worker

    7 months ago

    Croydon, United Kingdom Croydon Council Full time

    **Key Worker - Early Help - Children Services - Croydon Council** **Salary**: Grade 8 £37,443 - £39,264 1 x Permanent 1 x Fixed Term (12m) 36 hours per week Hybrid working **Job Purpose** This role will provide support for families across the continuum of need. This service aims to assist families in recognising and accessing relevant support...