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Service Advisor – Norwich

4 months ago

Norwich, United Kingdom Ford & Slater Full time

Ford and Slater are one the UK’s largest DAF Truck dealers group with 16 locations from Norwich to Birtley in the North East, employing over 850 staff whilst remaining a family run business. We currently have a vacancy for a Service Advisor at our Norwich depot.

As a Service Advisor, we can offer you:

A competitive salary (depending on experience) DAF Academy Service Advisor Training 30 days paid holiday (including statutory) rising to 33 with service Employee Of The Month Competition Career progression opportunities Employee Assistance Program Pension Death in service life insurance scheme Cycle to work scheme Free Parking

Who are we looking for as a Service Advisor:

You will have previous experience working within the commercial vehicle, motor trade or an associated sector as a Service Advisor or in a similar role. Or have a passion for trucks and know your truck / car parts. A customer focused individual with excellent communication skills. PC Literate. Full UK driving licence.

The Service Advisor role / responsibilities include (but not limited to):

Managing service bookings on day-to-day basis, ensuring efficient workshop loading. Complete service estimates accurately, clearly, and quickly. Keep customers up to date with costs, progress and authorisations. Prepare job cards & raise invoices.

Working: Alternate weeks, Monday to Friday 6am - 3pm / 9:30am – 6:30pm.

1 in 4 Saturdays 8am - Midday.