Customer Service Advisor

1 month ago

Milton Keynes, United Kingdom FMG Repair Services Full time

Position: Customer Service Advisor / Driver

Location: FMG Repair Services, Clarke Road, Mount Farm Industrial Estate, Milton Keynes, MK1 1LG

Salary: £28,767.29 per year, with company benefits and bonus


Hours: 45 hours per week

As a Customer Service Advisor you will be the face of our Bodyshop, working on reception. You are responsible for booking customer cars in for repair/attention, prepare job cards and files as necessary, maintain an efficient and effective filing system for associated paperwork, you will also need to be able to provide vehicle progress reports when requested by the customer, arrange and allocate courtesy cars for customers, collect payment from the customer, pay particular attention to banking and security arrangements.

This will also be a dual role as a Collection and Delivery Driver when required, no two days are the same, one day you will be tasked with collecting customers vehicles and deliver them to the Bodyshop for repair. The next you will be taking to customer both face to face & over the phone to ensure that they are receiving the service they expect from us. Customers trust us, so you will always be professional, providing a first-class service every time. It is also important that you drive vehicles in a safe and lawful manner, considering weather and traffic conditions. Not only do you need to collect, valet and deliver vehicles, but you also need to ensure all necessary paperwork is completed, collect payments and provide receipts, report accidents/incidents and comply fully with health and safety legislation.

You will report into the General Manager who has been with the business for a number of years. They are as passionate about Customers as they are about their Team and is absolutely determined to make their Bodyshop the best in group. It’s an amazing team

About You

As a Customer Service Advisor / Collection and Delivery Driver we would like you to have an interest and passion in what we do. With a professional appearance we would also appreciate it if you had previous experience in a customer facing role and experience in a driving role. You must have excellent knowledge of the roads in your area and be highly motivated. Naturally, due to the nature of the job you will need to have a full UK/EU Driving Licence . We will help and support you with the rest

Why choose FMG RS?

Of course, we offer a fantastic basic salary , Some of our most popular benefits include (but aren’t limited to) …

fantastic uncapped monthly bonus schemes plus guaranteed average bonus when you're on holiday an additional days' leave to celebrate your birthday each year, free life assurance (x2 your basic salary) exclusive employee vehicle-leasing schemes pension & save-as-you-earn share scheme A Benefits App giving a huge range of retailer discounts and cashback deals well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance) We're excited to have recently launched Wagestream for all our colleagues - a Financial Wellbeing app that gives you more control over your pay . Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach

We’re going places …

We’re part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland and Spain,– few other businesses can offer you the volume, variety and long-term security as us; You’re rewarded for your part in our success – lots of customers means lots of work to share, which in turn means lots of opportunity to boost your earnings through our fantastic bonus schemes ; We invest in you – We believe everyone should have the opportunity to better themselves and look to progress, not just within FMG RS but the wider ZIGUP business too; We’re growing – it’s an exciting time for the industry and we’re committed to being at the cutting edge , investing in everything from our EV capabilities , our workshops to our Training Centres ;

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