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London, United Kingdom artotel Full time

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Spa Host – art’otel Hoxton

If you know art’otel, you know we like to do things differently. Our guests come to us for something that goes beyond their usual hotel expectations, and that’s what you’ll deliver as our Spa Host.

Your approach to the job will be inspired by your authentic style and self - always ready with care and attention, a recommendation or advice that only you could give. You’ll know exactly who needs what and when, you’ll remember their names and you’ll make sure everyone in our Spa & Fitness Centre leaves feeling relaxed and restored or energised and empowered.

As a master of your craft, you will…

Greet all our guests warmly when they arrive, giving them a friendly, professional welcome. Take care of guest check-in and check-out processes efficiently, as well as handling bookings, payments and cancellations. Confidently give guests tours of the spa facilities and explain the services and treatments available. Answer our phones and respond to emails and online enquiries quickly and courteously. Schedule appointments and manage the spa booking system to make sure scheduling is efficient and manageable, and our guests are happy well cared for. Address and resolve guest concerns or issues quickly and brilliantly, escalating to management when necessary.

You’ll be…

Tidy and organised, keeping our reception area looking perfect, and making sure all front-of-house materials and supplies are well-stocked. Ready to pitch in and help with preparing treatment rooms, making sure they’re clean, well-presented and ready for appointments. Knowledgeable about everything we do, so you’re ready to promote and upsell spa services and products to enhance each guest’s experience. Up to date on all spa policies and procedures, including those related to health and safety, and you follow them to the letter. A team player, happy to collaborate with spa therapists and other team members to make sure our service runs smoothly and we deliver a great guest experience every time.

If you share passion for art, culture, and hospitality, art’otel is where people’s talents will feel at home. We aim to inspire guests to be creative and discover the arts; by dazzling them with sensational service by enriching their knowledge; by encouraging their passion for art and appetite for the finer things in life.

be bold. be creative. be original.

Apply Now