Head of Operations

JobTitle:Head of OperationsStadium

Department:Operations

Reporting:Headof Operations andFacilities

Location:27GWR

Salary:perannum (dependent onexperience)

Closingdate: 15 March2024

Brentford FC is abit different to other Premier League football clubs. We put ourfans first we are a true community club and while we arefinancially sustainable we are not afraid to take calculated risks.We take huge pride in our environment and culture within the Clubwhich focuses on development inclusion and not being afraid tothink differently.

Being progressive humble andrespectful while sticking together as one team across the Clubguides how we work and the decisions we make eachday.

We also firmly believe that a diverseworkforce is a better workforce which will help us develop ideassolve problems and ultimately grow BrentfordFC.

We play in a brandnew stadium 15 minutes fromHeathrow in vibrant west London.

We will neverforget where we have come from but we are excited about the futurethat lies ahead.

Come joinus.

Inclusion Statement

Brentford FC is an organisationwhich values and is passionate about diversity and inclusivity.Whilst our recruitment decisions are always based on merit andsuitability we welcome and encourage applications from qualifiedcandidates including those from underrepresented groups such asthose from ethnically diverse backgrounds women those from theLGBTQ community and those withdisabilities.

SafeguardingStatement

Brentford FC iscommitted to equality the safeguarding and welfare of all childrenand adults at risk. This responsibility is shared by all staff andvolunteers at the club safeguarding is everyones responsibility.Staff will be required to undertake regular safeguarding trainingto enable and reinforce a proactive approach to safeguarding. Thisrole requires the post holder to apply all relevant policies anduphold the clubs commitment to safeguarding vulnerable people toensure a safe environment for all. This includes the timelyreporting of any safeguarding concern to the safeguarding team. Weremind those barred from regulated activity that it is an offenceto apply for such positions.

Pleasenote that where appropriate for the role you may be required tocomplete additional background checks such as Disclosure andBarring Service (DBS) check and this will include any time livingor working outside of the UK in the last 10 years. You can find outmore about this at

Please also note that a CVapplication will not be sufficient. Applications will not beconsidered where the application form has not been completed infull.

The role ofthe Head of OperationsStadium

Head of Stadium Operationsis a key function at the Gtech CommunityStadium.

The role is operationally responsible toensure that the Stadium facilities and operational resource meetsthe demands of a Matchday nonmatchday and Conference &Events schedule.

This role will be responsiblefor the management planning and resourcing of the stadiumOperations team working in partnership with other departments(functional

areas) and other keystakeholders.

This role involves working to astadium schedule which may include early mornings late evenings andweekends as events may demand.

MainAccountabilities

• Tolead and plan all events matchday nonmatchday and C&Eevents within the stadium.
• To manage anddevelop the Stadium Operations team.
• Regularreviews planning of calendar events and identifying maintenancewindows for facilities and other stakeholders to maintain the site.
• Ensure that the site is welcoming clean andfit for purpose to operate on a daytoday basis both internally andexternally.
• To ensure that all safety securityelements of any event is fully scheduled and delivered on timewithin budget.
• To be main point of contact forthe broadcasters site visits prerig days and on broadcastdays.
• Identify and delegate all pre during andpostmatch operational tasks are allocated and actioned.
• Assist with budget management operationalspend and regular reporting to the Head of Operations andFacilities.
• Plan and deliver activations atthe Stadium whether Press conference scheduling Carparking requestsMedia scheduling Sponsors partners and other community/ corporateevents.
• Provide insight around all newtechnology branding and enhanced projects being identified anddelivered in the stadium.
• Coordinate assist anddirect the use of the Stadium with the Commercial department sales/leads for the use of pitch and associated spaces and/or schedulingof special events.
• Liaise with Local Authoritythe FA the Premier League and other regulatory stakeholders asrequired for using the stadium to facilitateevents.
• Assist with any Capex upgrade projectsas directed/relevant to the stadiumneeds.
• Liaise with the local estate communityand other stakeholders and keep updated on events andactivity.
• Undertake such other dutiesappropriate to the level and character of work as may reasonably berequired. Significant permanent changes in duties will requireagreed revisions to be made to this JobDescription.
• To work with the Safeguarding Teamto promote safe working practice within your department and thoseyou manage
• To ensure that any concerns youobserve or are raised with you in your role are shared with theSafeguarding Team through appropriatechannels
• To consult with the Head ofSafeguarding in the planning and review of new initiatives andwhenever there are possible safeguarding concerns related to thestadium

General ClubAccountabilities

• Toensure compliance with all relevant Club policies includingsafeguarding health and safety policies and with specific referenceto the data regulations (GDPR and PECR)
• Toensure compliance with the Clubs Code of Conduct.
• To ensure compliance with all relevant legalregulatory ethical and social requirements
• Tobuild and maintain good working relationships both internally andexternally maintaining a professional image at all times whenrepresenting Brentford FC
• To keep confidentialany information gained regarding the Club and itspersonnel
• To maintain a flexible approach towork at all times
• To ensure compliance with allMatchday Safeguarding processes and the Clubs Safeguarding Policyand processes
• To ensure compliance with theClubs Code ofConduct

Key InternalRelationships (listdepartments)

• Reportingdirectly to the Head of Operations &Facilities.
• To coordinate with the clubsinternal departments key external contractors and users of theGtech CommunityStadium.

PersonSpecification Essential PersonalCharacteristics

• Candidatemust align with Brentford FC values andculture.
• Have a proven track record in managingand delivering successful operationalevents.
• Ability to be able to communicatecomplex operational solutions in a simple manner to allstakeholders.
• Be able to handle pressuredenvironments and events in a calm and controlledmanner.
• Show a demonstrable knowledge ofproactive maintenance regimes and process managementactivities.
• Define core SLAs in conjunctionwith the business requirements making sure that they are reportedon and targetsmet.

PersonSpecification DesirableCharacteristics

• Thecandidate will have excellent communication skills both on thephone and in person.
• A highly motivatedindividual the candidate will possess good time managementskills.
• Ability to work on ones own and as partof a team.
• Must demonstrate the highestprofessional standards of operation andservice.
• Must be customer focused and with anunderstanding of client requirements and orientation towardsservice of others.
• Must demonstrate a thoroughapproach to work and able to organise him/herself and otherseffectively.
• Must be an effective team memberwith sufficient flexibility and willingness to take on rolesoutside his/her normal functional responsibility whenrequired.
• IOSH qualificationminimum.
• Must have a focused and thoroughproblemsolving ability especially when working in a highlypressurisedenvironment.