Digital Signage Executive

3 weeks ago

Brentford, United Kingdom Cineworld Group Plc Full time

**DIGITAL SIGNAGE Executive**:
Location

Brentford

Business Area:
Cineworld Cinemas

Job type:
Full Time Contract

Contact name:
Rolene O'Connell

Job ref:
057316

Published:
5 minutes ago

**JOB TITLE**:
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**DIGITAL SIGNAGE Executive**

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**DEPARTMENT**:
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Digital Experience

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**RESPONSIBLE TO**:
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Head of Digital Experience (Interim: SVP Commercial and Ecommerce)

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**RESPONSIBLE FOR**:
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No direct reports

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**LOCATION**:
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Cineworld Group office in Brentford

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**JOB PURPOSE:
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Ensure the optimal performance of the Cineworld digital signage systems and content. Support the effective management of all digital content of the company.

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**KEY RESPONSIBILITIES**
- Provide operational support to cinema and head office teams related to digital signage
- Support the Digital Content Exec in the timely and optimal update of digital content across all Cineworld customer facing digital platforms.

**Systems Management**

**_Operational:_**
- Coordinate the resolution of issues between departments:

- Monitor the IT ticketing system to ensure issues are assigned to relevant departments and are progressed within the established SLAs
- Prioritise the backlog of issues and monitor the progress to ensure no holdups between departments
- Serve as an escalation point of contact for all departments and cinemas
- Ensure adherence to established processes for the management of production issues by cinema teams
- Work with various departments on proactive maintenance including:
- On-boarding of new and refurbished cinema sites-
- **- **- **- Periodic audit and sign-off of sites- **- **- **-
- Stock maintenance and order process-
- **- **- **- Supplier lists and out-of-hours supplier support- **- **- **-
- **- **- **- Optimal screen specs, warranties and support- **- **- **-
- Effective monitoring, alerting and reporting tools are in place for all assets and where there are gaps to ensure that requirements are captured in the product backlog.- Work with Digital Signage system supplier on enhancements:

- Define requirements and configurations with key stakeholders
- Perform and sign-off testing and monitor the implementation
- Coordinate the rollout with Operations, IT and other departments.
- **Content Management**
- Optimise and automate digital signage playlists for cinema sites and sections of them
- Work with various departments to ensure Cineworld has a scalable solution for DS content management
- Explore innovative use of the digital signage screens.
- Support the Digital Content Exec in the update of the content on Cineworld digital platforms (website, mobile apps and in-cinema digital screens) on a BAU and ad hoc basis
- Support the Events team in sales pitches and event delivery by custom executions, test runs, etc.
- Other **ad hoc work** as required by the Group Head of Digital.

**ESSENTIAL / DESIRABLE ATTRIBUTES & EXPERIENCE**:
**Skills and experience**
- Understanding of digital platforms, ecommerce and communications
- Multitasking across content management solutions (easily adapt to different platforms - understanding of the big picture, where content come from, who owns it, where it goes and how, no matter the content management software)
- Good planning and prioritisation
- Ability to work to tight deadlines and multiple requests
- Excellent English language skills
- Excellent attention to detail
- Analytical in approach with the ability to report on results in a clear and concise way
- Product management experience within a digital, new media or ecommerce environment is highly advantageous.

**Behaviours**

**Working together**
- Excellent communicator and coordinator
- Hands-on approach and willing to pitch in when needed
- Passionate about digital experience with an interest in aligning best practice across digital platforms
- Excellent supplier management skills with the ability to create long term partnerships with key suppliers
- Willingness and ability to travel to sites as needed.

**Thinking it through**
- Strong organisation skills
- Detail focussed
- Flexible in approach and keen to learn and grow in the role
- A love of film and the cinema industry

**Being action focused**
- Proactive and solution-orientated
- Ability to work in a fast paced environment, working to tight deadlines and willingness to go beyond the call of duty

**Making an impact**
- A fluent English speaker
- Strong stakeholder engagement skills with the ability to work well across junior & senior teams
- Highly results-driven and commercially aware to ensure all activity can be measured for its ROI
- Enthusiastic and confident with a high degree of professional integrity

**LEVEL AND RANGE OF CONTACTS**

Internal: Ecommerce, IT (Digital Signage and Service Desk), Facilities, Construction, Operations (Cinemas and Head Office), various departments owning DS content (Film, Marketing, Retail, Commercial, B2B, Operations et al.)

External: Suppliers

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