Service Coordinator

2 months ago

Belfast, United Kingdom Dalkia Full time

At Dalkia UK, we are dedicated to delivering innovative technical solutions to create a better society and contribute to a Net Zero UK. With a team of 4,000 experts and advisors, we partner with clients and communities on some of the country’s most exciting and challenging projects. Our expertise spans energy, engineering, facilities management, and specialist services, all driven by our core values of People First, Better Together, Trusted Partners, and Taking Responsibility.

We have an exciting opportunity for an experienced Service Coordinator to join our team at Dalkia UK. You will join us on a full time, permanent basis based in Belfast.

Job Purpose;
Allocation and co-ordination of reactive, planned and service installation works between Clients and Engineering staff.

Aims and Objectives;
To focus on the expected team behaviours for achieving significant results and outcomes for the business helping DALKIA to maintain its leading edge status within the industry and our reputation with our customers

Key Responsibilities and Accountabilities

Call Handling Allocation of jobs to Field Technicians and subcontractors Review of electronic time sheets for Field Technicians Pending call reporting and escalation Co-ordination of Field Technician revisits Co-ordinating and distribution of maintenance visits Issuing of pre-planned maintenance scheduled to Clients / Service Managers  On-call administration and updates Arranging reactive and pre-planned maintenance appointments direct with end user Client portal updating Set-up and amendments to maintenance contracts Manage and reduce all WAIT info. Achieve monthly maintenance KPI’s Liaise with Service / Operations Managers re KPI performance Creation of job packs issuing to Service / Operations Managers Raising PO’s and issuing to sub-contractors Goods Received Note updates to CPA

Person Specification Qualifications,
Experience, Knowledge and Skills The knowledge, skills, qualifications and experience relevant to the position are:
Essential

Administration Experience Computer Literacy Skills Adaptable and flexible in approach to work required Excellent Interpersonal Skills Reliable

How to Apply:

If you are an experienced Service Coordinator and ready to take on exciting challenges, please apply or email a copy of your CV to chris.court@dalkia.co.uk.

Join Us:

Be part of a visionary team with a stellar track record in delivering complex Build projects and drive your career forward with Dalkia UK.

Benefits:

Additional leave Company pension Cycle to work scheme Employee discount Life insurance Private medical insurance Referral programme Sick pay Store discount

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