Service Coordinator

1 week ago

Belfast, United Kingdom Dalkia Full time

At Dalkia UK, we are dedicated to delivering innovative technical solutions to create a better society and contribute to a Net Zero UK. With a team of 4,000 experts and advisors, we partner with clients and communities on some of the country's most exciting and challenging projects. Our expertise spans energy, engineering, facilities management, and specialist services, all driven by our core values of People First, Better Together, Trusted Partners, and Taking Responsibility.

We are seeking an experienced Service Coordinator to join our team at Dalkia UK. As a Service Coordinator, you will be responsible for the allocation and coordination of reactive, planned, and service installation works between clients and engineering staff.

The key responsibilities of this role include:

  • Call handling and allocation of jobs to field technicians and subcontractors
  • Review of electronic time sheets for field technicians
  • Pending call reporting and escalation
  • Coordination of field technician revisits
  • Coordination and distribution of maintenance visits
  • Issuing of pre-planned maintenance schedules to clients/service managers
  • On-call administration and updates
  • Arranging reactive and pre-planned maintenance appointments direct with end users
  • Client portal updating
  • Set-up and amendments to maintenance contracts
  • Manage and reduce all WAIT info
  • Achieve monthly maintenance KPIs
  • Liaise with service/operations managers re KPI performance
  • Creation of job packs issuing to service/operations managers
  • Raising POs and issuing to subcontractors
  • Goods Received Note updates to CPA

The ideal candidate will have administration experience, computer literacy skills, and excellent interpersonal skills. They will be adaptable and flexible in their approach to work and reliable.

If you are an experienced Service Coordinator looking for a new challenge, please apply or email a copy of your CV to the relevant contact.

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