Medical Receptionist

3 weeks ago

Walsall, United Kingdom Streets Corner Surgery Full time

Job summary

Are you looking for a new challenge?

Streets Corner surgery is currently looking for a Medical Receptionist. The Ideal candidate must be hardworking, enthusiastic and committed individual with excellent communication & interpersonal skills to join our friendly yet busy team.

The role includes answering phones, assisting & directing patients, manning front desk and any other administrative tasks as and when required.

The position will be 10 hours per week on a Wednesday and Friday 1:30pm-18:30pm. The Ideal candidate must be flexible to cover Annual Leave and Sickness at short notice.

The successful candidate will ideally have previous experience of working in general practice or the NHS, and experience of dealing with the public both face to face and on the telephone, though anyone with strong customer service skills gained in any environment will be considered and Full training will be provided.

Main duties of the job

To answer the telephone promptly and deal with enquiries in a helpful and courteous manner, being aware of the need to maintain confidentiality at all times.

To cover the front reception desk to deal with patient's face to face.

Booking, cancelling, amending patient's appointments using EMIS.

To maintain a good rapport/relationship between internal and external staff of the Practice at all times.

To have an overview of the demands and workflow of the Practice during the working day.

Ensure the waiting area/reception front desk is kept tidy and keep forms and patient information stocked up where possible.

Effectively signpost patients to services appropriate to their needs. Liase with Clinicians for patient queries.

Being flexible is important to us as we require staff to cover other team members through working paid over time to cover annual and sickness.

About us

Streets Corners Surgery is a busy Practice with a dedicated team of Clinicians, offering a wide range of services to its patients. Our Practice has been rated as 'Good' by CQC and we take pride in delivering quality care to our valued patients. We have a happy positive team, and staff retention is one of our key strengths. We are committed to developing and supporting our staff, who are all comfortable to share ideas and know that we will provide them with all of the tools and support they need to enjoy and succeed in their roles.

Job description

Job responsibilities

To answer the telephone promptly and deal with enquiries in a helpful and courteous manner, being aware of the need to maintain confidentiality at all times.

To cover the front reception desk to deal with patient's face to face.

Booking, cancelling, amending patient's appointments using EMIS.

To maintain a good rapport / relationship between internal and external staff of the Practice at all times.

To have an overview of the demands and workflow of the Practice during the working day.

Ensure the waiting area/reception front desk is kept tidy and keep forms and patient information stocked up where possible.

Effectively signpost patients to services appropriate to their needs. Liaise with Clinicians for patient queries.

Being flexible is important to us as we require staff to cover other team members through working paid over time to cover annual and sickness.

Person Specification

Qualifications

Essential

Good standard of literacy and numeracy. Excellent computer skills. Flexible to cover Annual Leave and Sickness at short notice

Desirable

The ability to excercise judgement when dealing with patient enquiries/problems. Knowledge of EMIS web clinical system or another similar clinical system. The ability to manage own workload and act independently. Excellent communication and interpersonal skills. Sensitivity and empathy with people from differnt backgrounds. Ability to work without close supervision. The ability to work to a professional standard.

Experience

Essential

Excellent computer skills

Desirable

Previous Receptionist / Administration experience in a similar setting and ideally General Practice. Knowledge of Emis web clinical or another similar clinical system.

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