Operations Team Leader

2 weeks ago

Barnsley, United Kingdom Dye & Durham Corporation Full time

Dye & Durham Limited is a leading provider of cloud-based software and technology solutions designed to improve efficiency and increase productivity for legal and business professionals. Dye & Durham provides critical information services and workflows, which clients use to manage their process, information, and regulatory requirements. The Company has operations in Canada, the United Kingdom, Ireland, and Australia, and has a strong blue-chip customer base that includes law firms, financial service institutions, and government organizations.

Are you looking for an exciting new challenge? Want a career where you can make a real impact? At Dye & Durham, we are always on the lookout for talented and driven individuals to join our diverse team; helping us to deliver our innovative solutions across the globe and allowing our clients to access the critical information they need, when they need it. Make a difference with Dye & Durham.

The successful candidate will:

  • Ensure all daily figures are reported correctly to the Head of Department.

  • Review, authorise and record holidays of colleagues within your team on the Loop

  • Record all sickness on the Loop, and escalate any issues to your Head of Department

  • In depth working knowledge of the job functions of all colleagues within your team

  • Actively support your colleagues in peak workload times

  • Train and support team colleagues as agreed with your Head of Department

  • Review and record colleagues capabilities within their job roles

  • Positively interact with other colleagues throughout the business to ensure the customer receives the best of service

  • Work closely with the Head of Department to deliver any changes to working processes in line with the business strategy

  • Ensure Group policies are adhered to and escalate to the head of department and breaches of policy by any colleagues.


What do you need to be considered?

  • Be able to proficiently operate all our online ordering platforms and in-house technologies.

  • Understand the process for multiple products we supply to customers.

  • Have sound knowledge of all our supplier's products and services and what they are used for.

  • Understand the overall conveyancing process.

  • 2-3 years working in a process driven, product delivery role (preferable) or appropriate experience.

  • Call handling and administration experience with a high level of attention to detail.

  • Experience of dealing with and managing professional relationships with external clients or suppliers

  • (in person, via telephone calls or email management)

  • Experience in leading or managing a team (desirable)



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