Access to Health Records Officer

Found in: Talent UK C2 - 2 weeks ago


Basingstoke, United Kingdom Hampshire Hospitals NHS Foundation Trust Full time

Job summary

The Access to Health Records Department is responsible for responding to subject access requests (SARs) from patients, solicitors, Police, and other agencies requiring copies of patients' health care records in a timely manner in line with the General Data Protection Regulations (GDPR) 2018.

Main duties of the job

The post holder will work as part of a small team, under the supervision and management of the Health Records Administration manager, ensuring all enquiries are responded to by maintaining a central record of request within an online portal, accurately accessing and proofing records ready for dispatch. Communicating with requestors via telephone and email.

The role will also require a good eye to detail when pulling patient information together using our online electronic document management system to support with the request that has been submitted.

About us

Our values help us in what we do and how we do it. It is important that you understand and use thesevalues throughout your employment with the Trust to define and develop our post holder will be:-Compassionate, caring about our patients.Accountable and responsible, always looking to improve.Respectful for all and show integrity in everything. Encouraging and challenging each other to always do our best.

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

Person Specification

Training & Qualifications

Essential

English GCSE grade C or above/or equivalent IT Literate

Desirable

Evidence of further education Experience of working with microsoft packages

Experience & Knowledge

Essential

ability to manage time and make decisions on a variety of tasks and changing priorites Ability to remain calm and professional under pressure Knowledge of Confidentiality Understanding of GDPR & Data protection Act 2018

Desirable

Experience of working in a Health care setting

Skills & Ability

Essential

Excellent communication skills Abel to work to tight deadlines Methodical and accurate approach Self-motivated, hardworking and enthusiastic Experience of handling sensitive and complex sets of information and situations

Desirable

Previous experience in a Information/GDPR required role

Other specific requirements

Essential

Ability to travel between sites Physically able to pull and handle medical records, some of which will be multiple volume

Desirable

Ability to assess and prioritise subject access requests as they are submitted according to the standard operating procedures. To be able to understand and follow set policies and procedures.
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