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Homeless Housing Coordinator

2 months ago

London Borough of Enfield, United Kingdom CRA GROUP LIMITED Full time
Job Description

3 months contract with a North London based Local Authority

Job Summary:

·         The Families & Singles Service was established to help applicants who are threatened with homelessness or homeless to sustain their present accommodation or move into suitable private rented accommodation.

·         The Families & Singles Service will also work collaboratively with partners to improve resilience and housing sustainment, under Enfield’s Early Help strategy.

·         The Homeless Families & Singles team will provide expert advice, work closely and collaboratively with partners to prevent, or delay homelessness wherever possible, to stop people ending up in our temporary accommodation or on the streets.

·         The Homeless Housing Coordinator will sit within the Families Team, working closely within the courts, solicitors, and Enfield’s legal department to prevent homelessness.

Key Duties/Accountabilities:

·         To ensure our duties under the Homelessness Reduction Act are met, delivering a proactive person centred, outcome focused and end to end case management approach.

·         To undertake comprehensive assessments that lead to focused and co-produced Personal Housing Plans (PHP) for each applicant.

·         To assess applicants under the prevention and relief duties, issue S.184 final decision letters, ensuring effective communication and management of expectations with customers.

·         As appropriate, undertake the assessment and completion of high-quality risk management plans for applicants utilising information from a range of stakeholders and the applicant themselves.

·         To minimise risk by identifying, reporting and following up any safeguarding concerns.

·         Possess and maintain an ongoing in-depth knowledge of relevant welfare and housing legislation and the Council’s statutory housing duties, policies and procedures.

·         Provide advice and guidance to applicants by responding effectively and efficiently to enquiries maintaining the highest standards of professionalism and customer care.

·         Create and maintain accurate, GDPR compliant client records and notes of all casework activities and decisions through both manual and IT recording systems.

·         Coordinate the provision of services and support for applicants in line with the PHP, liaising with other teams and both internal and external services.

·         Attend various multi-agency meetings as required such as discharge planning meetings and MAPPA (multi-agency public protection arrangement) meetings. 

·         To work closely with the council solicitors in determining course of action in defence of processes, procedures and specifically in relation to decisions subject to challenge.

·         To have detailed knowledge and experience of attending court and presenting cases in defence or challenge of decisions reached by the council.

Essential Experience Required:

·         You must have expert knowledge of welfare, homelessness reduction act, housing and homelessness policy and case law, legislation and practice, Courts, possession orders & evictions as well as specialist knowledge on homelessness decision making. You should also have knowledge of safeguarding vulnerable adults and children. 

·         Significant experience of providing specialist homelessness casework to homeless applicants that may have complex needs

·         Significant experience of working collaboratively to improve outcomes for homeless that may have complex needs

·         Ability and experience to consistently deliver high levels of customer service to homeless applicants that may have complex needs

·         Ability and experience of ensuring all aspects of casework is carried out in accordance with legislation, strategies policies and initiatives set out at the national, regional and local level

·         Detailed knowledge and experience of attending court and presenting cases in defence or challenge of decisions reached by the council

·         Ability and experience of consistently achieving performance objectives in the provision of specialist homelessness casework

·         Ability to contribute to the identification, dissemination and embedding of existing and emerging best practice within the team, and across the wider Housing Advisory Service 

·         Ability to effectively communicate with a range of stakeholders, including applicants, members, partners, and so on

·         Significant knowledge of welfare, homelessness and housing policy, strategies, legislation, and case law, and its implementation within a statutory homelessness service

·         Significant knowledge of safeguarding best practice, including policy, strategies, legislation, and case law, and its implementation within a statutory homelessness service

Additional information to note:

·         This post is subject to a DBS check.

The closing date for this position is Friday 12/07/2024.