Receptionist
2 weeks ago
Job summary
The opportunity has arisen for an enthusiastic and motivated individual to join our friendly team of admin staff within the Emergency Department at Cwm Taf Morgannwg University Health Board.
The role requires you to contribute to the provision of health care to patients and relatives by providing a comprehensive and confidential clerical support in relation to emergency attendances and admissions. This service is provided 24 hours each day, throughout the whole year. At all times, the appropriate systems, procedures, policies and processes should be followed.
Ideally, you will have clerical experience within a healthcare environment, experience in using Health Board systems and be a motivated team player, as well as an excellent communicator.
We look forward to your application.
Main duties of the job
Providing full reception service on both the Majors and Minors Desks to patients, visitors and staff To ensure all patients are booked, transferred, admitted and discharged correctly throughout their journey in the Emergency Care Centre. The ability to use Myrddin is essential To input and extract data from Myrddin To undertake full clerical duties following office procedures to ensure the smooth running of the whole of the Emergency Care Centre. This will include undertaking ward clerk duties. To co-ordinate appointments Up-dating Myrddin with regards to patients being transferred and discharged on the wards.The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
We listen, learn and improve We treat everyone with respect We all work together as one teamWe are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications
Essential
Good standard of eduction NVQ III or equivalent level of knowledge gained through experience Computer literate
Desirable
ECDL (European Computer Driving Licence) or similar qualification.
Experience
Essential
Working using own initiative and as part of a team. Previous experience or experience in a similar role. Working to deadlines Being able to determine priorities Experience of dealing with the general public
Desirable
Previous NHS experience Working with multi-disciplined colleagues in a busy environment.
Skills
Essential
Good interpersonal and communication skills (verbal and written) Excellent customer care skills and the ability to keep calm in stressful situations. Good public relation skills. Ability to use own initiative and to work as part of a team. Analytical skills Accurate data inputting Basic IT skills
Desirable
Trained in Myrddin or experience with other patient information systems
Knowledge
Essential
Understanding of Office Software packages Setting up office systems and administrative processes Knowledge of patient information systems
Desirable
Awareness of vulnerable adult and children policies Aware of incident reporting process Microsoft office-
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