Customer Service Advisor

4 weeks ago

Witham, United Kingdom Fusion Lifestyle Full time
Customer Service Advisor - Witham

We are now hiring Customer Service Advisors

Who We Are:           

Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK.  We are a registered charity and we invest back into the communities that we serve.

Who You Are:

We are looking for local people who share our passion for customer service, accept only the best, and have the ‘can-do’ attitude that creates the positive atmosphere in our centres.  As a person you’ll be engaging; always championing exemplary standards and service.

Fusion Lifestyle’s Customer Service Advisors operate as the first point of contact for our customers, presenting a positive and professional service. First impressions are important, and as a Customer Service Advisor you are responsible for providing a warm, positive and professional welcome to each customer, while delivering hygiene and safety activities. Customer Service Advisors also drive sales and customer retention, and get involved in selling our pre-packaged merchandise, and serving hot beverage refreshments to our customers.

What you will do:

As a Customer Service Advisor you’ll manage the customer database, proactively driving membership sales; and you’ll provide accurate information and assist customers in weighing up their options, selecting the right level of membership for them. You’ll also assist in the communication and promotion of the Centre’s services, and assist with lead generation. This is a results driven role, where your natural ability to influence and persuade will shine through.

To be successful as a Customer Service Advisor you’ll need flexible and effective verbal communication, numerical and written skills, as you’ll be swiftly and accurately processing transactions, and ensuring the reception area and entry to the Centre is managed effectively and efficiently. Preferably you’ll have experience of delivering first-class customer service, and achieving KPIs in a target-driven sales environment. You will also need a “can-do”, solutions-focused attitude; nothing is too much trouble for you

Some of the main tasks and responsibilities of this role will include (but are not limited to):

  • Responsible for offering a consistent and outstanding level of customer service
  • Building rapport and trust with customers by engaging with them, and actively anticipating and subsequently meeting their needs
  • Achieve KPIs and sales targets set by RCRM and central support
  • Ensure the efficient and effective operation of the front-of-house area; monitoring and controlling entry to the centre
  • Ensure all customer sales and bookings are managed correctly, assisting customers in their choices; whilst positively and proactively driving retention
  • Assist in the development of programming through innovative ideas and initiating actions to meet the demands of the customers
  • Manage complaints in a sensitive manner, promptly and politely in accordance with company guidelines, escalating where necessary to the relevant people
  • Process and prepare food and drink orders, assisting with service when required
  • Present and sell food and drink stock to customers in a friendly, efficient and timely manner, in line with established company and legislative standards.
  • Fill and replenish food and drink displays, ensure all food and drink displays are presented, merchandised and priced in line with established standards
  • Receive, store and rotate food and drink deliveries
  • Conduct basic record keeping tasks, such as temperature checks and wastage records

What We Can Do For You:

We offer attractive employee benefits and competitive rates of pay.  We can provide training and qualifications in a range of leisure activities as well as providing skills for life.  Our extensive range of training and development opportunities have options for full or part funding. 

If you are interested in starting or furthering your career in leisure, then we want to hear from you

Click on the link to apply.

**********************************************************

This job advertisement is not intended to serve as a full job description, and is therefore non-exhaustive. Upon securing an offer of employment, a copy of the job description will be made available to you. This may be amended from time to time, in-line with business requirements.  You may also be required to carry out other duties as reasonably requested by the Company.

Applicants who gain a 'conditional' job offer will be required to undertake appropriate checks and referencing before commencing employment. If the role you have been offered requires you to work with children or vulnerable adults or in an environment that deems necessary, the hiring manager will inform you if a DBS is applicable. If a DBS is undertaken your offer of employment will be subject to a satisfactory DBS check.

In line with the Immigration, Nationality and Asylum Act, all applicants will be expected to provide proof of eligibility to work in the UK if invited to interview. Fusion Lifestyle recognises the benefits of a diverse workforce and we therefore welcome applications from all backgrounds and all sections of the community.

  • Customer Service Advisor

    3 days ago

    Witham, United Kingdom Specsavers Full time

    **Customer Service Advisor** **Location: Witham** **Working Hours: 40 hours per week** **Full Training provided** **Specsavers Perks** Looking for something new and a varied role? We are looking for a Customer Focused** Customer Service Advisor.** **Great customer skills are essential for this role**. - You will assist in the operation of the store to...

  • Customer Service Advisor

    2 months ago

    Witham, United Kingdom Prime Appointments Full time

    **Evenings and Weekends Customer Service Advisor required** to join a fun and outgoing team of staff based in Witham. Paying £11.00 per hour starting ASAP through to Christmas and beyond. Working evenings and weekend hours: **Wednesday to Friday 5pm - 11pm **then **Saturday & Sunday 11am-9pm **(with 30 minutes paid lunch included) 38 hours per...

  • Customer Services Advisor

    2 months ago

    Witham, United Kingdom Pure Resourcing Solutions Full time

    Customer Services Advisor to support the wider team. Full time Permanent: Salary; £22k - £25k per annum + Yearly Bonus Office based role working Monday to Friday - 37.5 hours a week Hybrid available Key Duties: - To perform key duties directed by the Customer Services Manager - All Administrative task for the Customer Services department - To answer calls...

  • Customer Service Advisor

    1 month ago

    Witham, United Kingdom Prime Appointments Full time

    **Working hours: Wednesday, Thursday & Friday evenings 5-11pm and the Saturday & Sunday 10.30am - 8.30pm** **Duties of the Cu**stomer Service Advisor role include**: - Answering inbound calls - Logging information on a bespoke database - Outbound calls to contractors and customers with updates - Responding to queries and reviews - Arranging appointments -...

  • Customer Service Advisor

    3 weeks ago

    Witham, United Kingdom Fusion Lifestyle Full time

    Customer Service Advisor - WithamWe are now hiring Customer Service Advisors Who We Are:            Fusion Lifestyle has the mission to bring health and wellbeing to communities across the UK.  We are a registered charity and we invest back into the communities that we serve. Who You Are: We are looking for local people who share our passion for...

  • Customer Service Advisor

    4 days ago

    Witham, United Kingdom Specsavers Full time

    **Customer Service Advisor** **Location: Witham** **Working Hours: 40 hours per week to include weekend working** **Full Training provided** **Specsavers Perks** **Friendly, Supportive Team** **Customer Service Experience is preferred for this role** Looking for something new and a varied role? We are looking for a Customer Focused **Customer Service...

  • Customer Service Advisor

    2 weeks ago

    Witham, United Kingdom apetito Full time

    Overview: **The Role and Team** **This role is working 37.5 hours per week, any 5 in 7 days** The role of our Customer Services Advisor is critical to the success of our business. Our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the internet. The defining characteristics of our Customer...

  • Customer Service Advisor

    1 week ago

    Witham, United Kingdom DD Products & Services Full time

    Are you a confident individual who can proactively manage customer’s issues and promote our products and services? We are recruiting Customer Service Advisor to deliver the highest standard of customer excellence and sales support to our High Street clients. This is a fantastic opportunity for someone who enjoys building relationships, achieving targets...

  • Customer Service and Sales Advisor

    2 days ago

    Witham, United Kingdom DD Products & Services Full time

    Are you a confident individual who can proactively build customer relationships? We are looking for Customer Service and Sales Advisors to deliver the highest standard of customer excellence and sales support to independently owned Dental practices. This is a fantastic opportunity for someone who enjoys working in a fast-paced role, has a keen eye for detail...

  • Customer Services

    3 days ago

    Witham, United Kingdom Pure Resourcing Solutions Full time

    Customer Services Advisor to support the wider team. Full time Permanent: Salary; £23k - £26k per annum + Yearly Bonus Office based role working Monday to Friday - 37.5 hours a week Hybrid available Key Duties: - To perform key duties directed by the Customer Services Manager - All Administrative task for the Customer Services department - To answer calls...

  • Automotive Service Advisor

    1 week ago

    Witham, United Kingdom Accord Resourcing Full time

    Our client is a well-known and reputable HGV dealership with several depots across Hertfordshire, Essex and East Anglia. Currently they are looking for an experienced Service Advisor / HGV Service Advisor / Automotive Service Advisor to join their busy depot. ** EXCELLENT SALARY PACKAGE ** Salary from £25,000 - £28,000 Bonus and Overtime also...

  • Service Advisor

    3 days ago

    Witham, United Kingdom Motus Truck & Van - Mercedes-Benz Full time

    **Motus Truck & Van have an exciting opportunity for a highly motivated and customer-oriented Service Advisor to join their fabulous team in Witham.** Do you have... - Previous experience in the Service department? - Experience with volume work? - Able to work within a team? If your answers are **YES**then you may be the person, we have been looking...

  • Customer Experience Advisor

    3 weeks ago

    Witham, United Kingdom Nova Automotive Group Full time

    **Part-Time Customer Experience Advisor - Automotive Repair Centre** Working hours for the role are specially: Thursday & Friday 8:30am-5:30pm and Saturdays 8:30am-12:30pm **Benefits**: - Competitive salary - 30 days holiday - pro rated against full time work pattern Mon-Fri - 1 'giving back' days paid leave per year - Health cash plan and discounts -...

  • Service Advisor

    4 weeks ago

    Witham, Essex, United Kingdom Jago Consultants Full time

    Service Advisor needed in the Witham area of Essex We are working with a Motor Garage who are actively looking for a Service Advisor to join there friendly team. Witham area of Essex. Job Role – Service Advisor *** EXCELLENT SALARY PACKAGE *** Salary £28,000 Bonus and Overtime also available *** SHIFTS AVAILABLE *** Week one: 07:00am – 16:00pm Week...

  • Service Advisor

    3 days ago

    Witham, United Kingdom Motus Truck and Van Full time

    Job Introduction **Motus Truck & Van have an exciting opportunity for a highly motivated and customer-oriented Service Advisor to join their fabulous team in Witham.** Do you have... - Previous experience in the Service department? - Experience with volume work? - Able to work within a team? If your answers are **YES**then you may be the person, we have...

  • Service Advisor

    2 months ago

    Witham, United Kingdom Motus Truck and Van Full time

    Job Introduction **Motus Truck & Van have an exciting opportunity for a highly motivated and customer-oriented Service Advisor to join their fabulous team in Witham.** Do you have... - Previous experience in the Service department? - Experience with volume work? - Able to work within a team? If your answers are **YES**then you may be the person, we have...

  • Customer Service Advisor

    2 months ago

    Witham, United Kingdom MLOW CONSULTING LIMITED Full time

    **About us** We are professional and agile. Our work environment includes: - Modern office setting - Food provided **Responsibilities**: - Respond to customer inquiries in a timely and professional manner. - Provide accurate information about products and services. - Identify customer needs and provide appropriate solutions. - Resolve customer...

  • Service Advisor

    3 weeks ago

    Witham, United Kingdom Motus Truck & Van - Mercedes-Benz Full time

    We have an exciting opportunity for a Service Advisor to join our branch in Witham. ** EXCELLENT SALARY PACKAGE ** Salary from £25,000 - £28,000 Bonus and Overtime also available ** SHIFTS AVAILABLE ** Week one: 07:00am - 16:00pm Week two: 09:30pm - 18:00pm **Motus Truck & Van is one of the largest Mercedes-Benz commercial vehicle dealerships in the...

  • Customer Care Advisor

    2 days ago

    Witham, United Kingdom EBM Managed Services Ltd Full time

    **Customer Care Advisor** **We are a busy, growing business  ** Exciting times, we are growing!!! Do you enjoy working in a dynamic, supportive team? EBM is one of the fastest growing independent Managed Print, Telecoms and IT resellers operating throughout East Anglia. We keep that momentum going by recruiting and developing a hard-working successful...

  • Customer Support and Sales Advisor

    4 days ago

    Witham, United Kingdom DD Products & Services Full time

    Are you experienced in building a strong rapport with customers and have an interest in aesthetics or medical beauty? We are looking for a confident and passionate Customer Support and Sales Advisor to join our growing team dedicated to serving clinical beauty professionals. Please note this role does not involve cold calling or hardcore selling, it focuses...