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Soft Services Team Lead

4 months ago

Bishop's Stortford, United Kingdom ABM UK Full time

JOB TITLE: Soft Services Team Lead

LOCATION: Jackson Square Shopping Centre – Bishop’s Stortford

PAY RATE: £15.00 per hour

REPORTING TO: Soft Services Manager

SHIFT PATTERN: Minimum of 45hrs per week pattern with a mixture of dayshifts & nightshifts, across weekdays and weekends.

Job Objective & Responsibilities:

We are looking for a dual officers/cleaners to work at Jackson Square, you will be responsible for delivering outstanding customer services to all visitors to our site. You will be key in securing the premises and personnel on site by patrolling, inspecting buildings, equipment, and access points, with making sure our customers feel safe by showing presence when on mall duties. Preventing losses and damage by reporting irregularities; informing violators of policy and procedures. You will be responsible for the day-to-day cleaning team on site, ensuring that the cleaning specifications are adhered to, for delivering high levels of cleaning services to our client & customers, alongside security & customer service duties.

Main Duties & Responsibilities:

  • Your duties will involve providing the dual role services of security & cleaning
  • Keeping the ABM site safe, clean & welcoming towards our client & customers
  • Being an excellent ABM brand ambassador

Person Specification:

  • Excellent communication and interpersonal skills.
  • Excellent organisational and influencing skills.
  • Excellent attention to detail within both security & cleaning responsibilities.
  • Dual service experience within the retail or similar environment (desirable)
  • SIA Door Supervisor License (Required)
  • SIA CCTV License (Required)
  • First Aid at work (desirable)
  • Able to work well and build rapport with customers & clients.
  • IT literacy skills.
  • Articulate and able to communicate effectively
  • Be able to work as part of a team.
  • Must be able to work on own initiative with a proactive and flexible attitude.
  • Must be able to follow instructions.
  • The ability to be flexible to meet the needs and demands of the role & the business.

Benefits

We’re proud to offer a great range of benefits including:

  • 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
  • Mental Health support and Life Event Counseling
  • Get Fit Programme
  • Financial and legal support
  • Cycle to work scheme
  • Access to Lifeworks, our innovative employee app where you can find:
  • Perks: discounts, gift cards, cashback, and exclusive offers
  • Life: Search for resources and tools on topics ranging from family and life to health, money and work
  • Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our careers page

ABOUT US

ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we’re proud to service icon sites across the country with more than 10,000 team members. For more information, visit www.abm.co.uk.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.