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Service Operations Lead

2 months ago


Bishop's Stortford, Hertfordshire, United Kingdom Planteria Group Full time
Job Description

Job Title: Team Leader

Company: Planteria Group

Location: South Region

Job Type: Full-time

Job Summary:

We are seeking an experienced Team Leader to join our team at Planteria Group. As a Team Leader, you will be responsible for managing a team of service technicians to ensure they deliver exceptional customer service and meet agreed targets.

Key Responsibilities:

  • Team Management: Lead and manage a team of service technicians to ensure they operate efficiently and effectively.
  • Customer Service: Work with the Regional Service Manager and Field Service Planner to ensure the team delivers a high level of customer service.
  • Process Improvement: Identify and suggest improvements to plant maintenance processes to improve quality and efficiency.
  • Problem Solving: Work with the troubleshooter and technician team to resolve customer challenges.
  • Wholesaler Management: Maintain and manage wholesaler plant supply.
  • Site Audits: Assist with site audits and take ownership as required.
  • Equipment Management: Assist the team and fleet manager with vehicle management.
  • Procurement: Co-ordinate equipment requests, authorisations, and procurement.
  • Waste Management: Track and control waste disposal.
  • Biological Requirements: Order and distribute biological requirements within the team.
  • Troubleshooting: Provide emergency cover and assist with troubleshooting.
  • Training: Assist with Field technician training in coordination with the Training team.
  • Client Visits: Visit client sites at short notice to address issues.
  • Transition Management: Co-ordinate with the install department to ensure smooth transition to the service team.
  • Regional Support: Assist the Field Service Planner with matters that may arise during the Regional Service Manager's absence.

Requirements:

  • Leadership Skills: Excellent people management skills and ability to lead by example.
  • Communication Skills: Excellent communication skills.
  • Commercial Awareness: Pro-active and commercially minded with ability to provide input and find resolutions for daily challenges.
  • Organisational Skills: Strong organisational and planning abilities.
  • Data Analysis: Strong data analysis skills and ability to convert data into positive action.
  • Pressure Management: Able to work under pressure and within required timescales.
  • Horticultural Knowledge: Good horticultural knowledge (desirable but training will be provided).
  • Health and Safety: Experience of supervising good health and safety practices and role modelling commitment to high health and safety standards.
  • Industry Experience: Experience working in the horticultural industry (desirable).
  • Technical Skills: MS Outlook and Teams - excellent knowledge, MS Excel - excellent knowledge, MS Word - good knowledge, Scheduling software - some knowledge, Customer support platforms - some knowledge.
  • Physical Demands: Physically fit to complete practical maintenance work.
  • Availability: Comfortable being contactable from 5am Monday to Friday.
  • Security Clearance: May need to apply for relevant DBS checks and complete security vetting procedures for some clients.
  • Travel: Driving licence required to travel around the region. Overnight stays may be required.

Benefits:

Company profit sharing scheme, 23 days holiday, lunch contribution, free flowers when available, BUPA cashplan