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Service Operations Lead
2 months ago
Job Title: Team Leader
Company: Planteria Group
Location: South Region
Job Type: Full-time
Job Summary:
We are seeking an experienced Team Leader to join our team at Planteria Group. As a Team Leader, you will be responsible for managing a team of service technicians to ensure they deliver exceptional customer service and meet agreed targets.
Key Responsibilities:
- Team Management: Lead and manage a team of service technicians to ensure they operate efficiently and effectively.
- Customer Service: Work with the Regional Service Manager and Field Service Planner to ensure the team delivers a high level of customer service.
- Process Improvement: Identify and suggest improvements to plant maintenance processes to improve quality and efficiency.
- Problem Solving: Work with the troubleshooter and technician team to resolve customer challenges.
- Wholesaler Management: Maintain and manage wholesaler plant supply.
- Site Audits: Assist with site audits and take ownership as required.
- Equipment Management: Assist the team and fleet manager with vehicle management.
- Procurement: Co-ordinate equipment requests, authorisations, and procurement.
- Waste Management: Track and control waste disposal.
- Biological Requirements: Order and distribute biological requirements within the team.
- Troubleshooting: Provide emergency cover and assist with troubleshooting.
- Training: Assist with Field technician training in coordination with the Training team.
- Client Visits: Visit client sites at short notice to address issues.
- Transition Management: Co-ordinate with the install department to ensure smooth transition to the service team.
- Regional Support: Assist the Field Service Planner with matters that may arise during the Regional Service Manager's absence.
Requirements:
- Leadership Skills: Excellent people management skills and ability to lead by example.
- Communication Skills: Excellent communication skills.
- Commercial Awareness: Pro-active and commercially minded with ability to provide input and find resolutions for daily challenges.
- Organisational Skills: Strong organisational and planning abilities.
- Data Analysis: Strong data analysis skills and ability to convert data into positive action.
- Pressure Management: Able to work under pressure and within required timescales.
- Horticultural Knowledge: Good horticultural knowledge (desirable but training will be provided).
- Health and Safety: Experience of supervising good health and safety practices and role modelling commitment to high health and safety standards.
- Industry Experience: Experience working in the horticultural industry (desirable).
- Technical Skills: MS Outlook and Teams - excellent knowledge, MS Excel - excellent knowledge, MS Word - good knowledge, Scheduling software - some knowledge, Customer support platforms - some knowledge.
- Physical Demands: Physically fit to complete practical maintenance work.
- Availability: Comfortable being contactable from 5am Monday to Friday.
- Security Clearance: May need to apply for relevant DBS checks and complete security vetting procedures for some clients.
- Travel: Driving licence required to travel around the region. Overnight stays may be required.
Benefits:
Company profit sharing scheme, 23 days holiday, lunch contribution, free flowers when available, BUPA cashplan