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Special Products Advisor

4 months ago

Worsley, United Kingdom Linde Full time
What you will enjoy doing This is an exciting opportunity for an enthusiastic individual to join our team on a 4-month secondment/fixed-term contract in our customer service centre, specifically focused on working with our special products team You will operate as a key point of contact across multiple channels for our special gas products customers offering the highest level of service to customers requiring special products gases and equipment In addition, you will handle and resolve a variety of customer contacts including order placement; query resolution; new product information and preparation of new recipe requests and any customer complaints The objective of this role is to achieve a first touch resolution whilst providing a seamless and high level customer experience, effectively handling all customer complaints and any technical and equipment queries they may have And lastly, you will answer all contacts in a timely and efficient manner, providing accurate information at all times

What makes you great

You are competent with a computer and software such as the Microsoft office package In addition, you have great attention to detail to ensure accurate and efficient data entry You have a level of experience of our commercial processes and product range, or a willingness to learn abour our processes and products and services You have excellent communication and influencing skills at all levels with the ability to flex your style based on the audience Furthermore, you have the ability to and enjoy working in a fast paced environment If you have previous special products knowledge or experience in order placement and query management at BOC that would be an advantage but it is not essential for the role as we will provide you with the training you need  Lastly, if you have previous experience with SAP Production system that would be an advantage but it is not essential

Why you will love working with us

We are the largest provider of industrial, medical and special gases in the UK and Ireland. From cutting harmful emissions, to providing life-saving oxygen and keeping food fresh, our gases play an essential role in everyday life. Our values – Safety, Integrity, Accountability, Inclusion and Community are at the heart of everything we do. They help us create an environment that puts safety first, where people do things the right way, new ideas are welcomed and everyone can be themselves.

At BOC, we take pride in our people and work hard to provide an enriching, enjoyable place to work. We have a clear vision: to be the place where a diverse mix of talented people want to come, stay and excel. We are always raising the bar, and because we are part of Linde, a global company, our people have limitless opportunities to grow and make a difference, all over the world.

What we offer you

At Linde, the sky is not the limit. If you’re looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless.

We offer a competitive salary and benefits package with pension and life assurance as standard. In addition, we offer 25 days paid leave and a range of other flexible leave benefits, so that you have time to do the things you enjoy. Our recognition & reward platform celebrates great work and special moments, as well as providing a hub for health and well-being benefits, including a wide selection of savings and offers at well-known retailers.

Grow to be your best and drive your career with the training and development opportunities we offer.