Call Centre Agent

Found in: Talent UK C2 - 1 week ago

Selkirk, United Kingdom Circet IRE & UK Full time

We are hiring

Circet UK is hiring a  Call Center Agent  to join out Service Centre in Selkirk. This is a full time position.

WORKING WITH CIRCET

Circet Ireland & UK have built an ever-growing portfolio of specialist services. We are leading providers to the Telecommunications, Transport Infrastructure and Power Sectors in Ireland and the UK. We are driven to be innovative and proactive in delivering solutions that meet our client’s expectations while not losing sight of their changing requirements. With over 4000 employees across Ireland & UK we continue to bring people together to make this happen.

THE ROLE

The Service Center Agent is responsible for ensuring that the company completes as many jobs successfully daily as possible, helping to reach our completion rate targets and closing jobs down to allow us to bill the clients accurately. Reporting directly to a SC Team Manager, the SCA will communicate regularly with our customers, client contact centers, engineers, and field leaders throughout the UK via both inbound and outbound service calls.

RESPONSIBILITIES

The SCA team will be allocated to a Region via our CRM and will be responsible for all engineers within this Region through various processes such as Start My Day, Timeslot Adherence, Engineer Utilisation and End My Day. They will review all jobs complete by their engineers to ensure the forms match the action undertaken on site, that all stock is recorded, and that notes and signatures are captured. If any information is missing, they will liaise with the engineer to capture this. The SCA will also react to issues as they arise and take corrective action, this might include updates to customers or escalation to field leaders Finally, the SCA will ensure we are delivering outstanding customer service and call customers after their appointment to check our quality of work.

SKILLS REQUIRED

*Full training will be supplied on all company systems*

Outstanding customer service skills Ability to manage engineer’s daily tasks efficiently Multitasking skills using multiple phone lines and ability to juggle this with administration work Ability to escalate and report issues Proficient IT skills - email, webchat, spreadsheets etc Great attention to detail

  • Call Centre Agent

    Found in: Talent UK 2A C2 - 5 days ago

    Selkirk, United Kingdom Circet IRE & UK Full time

    We are hiring!Circet UK is hiring a Call Center Agent to join our Service Centre in Selkirk. This is a full time position and applicants are required to work from the office in Selkirk, Scotland. Hybrid options are available after initial training period.WORKING WITH CIRCETCircet Ireland & UK have built an ever-growing portfolio of specialist services. We...

  • Call Centre Agent

    Found in: Appcast UK C2 - 5 days ago

    Selkirk, United Kingdom Circet IRE & UK Full time

    We are hiring!Circet UK is hiring a Call Center Agent to join our Service Centre in Selkirk. This is a full time position and applicants are required to work from the office in Selkirk, Scotland. Hybrid options are available after initial training period.WORKING WITH CIRCETCircet Ireland & UK have built an ever-growing portfolio of specialist services. We...

  • Call Centre Agent

    Found in: Appcast UK C C2 - 5 days ago

    Selkirk, United Kingdom Circet IRE & UK Full time

    We are hiring!Circet UK is hiring a Call Center Agent to join our Service Centre in Selkirk. This is a full time position and applicants are required to work from the office in Selkirk, Scotland. Hybrid options are available after initial training period.WORKING WITH CIRCETCircet Ireland & UK have built an ever-growing portfolio of specialist services. We...

  • Call Centre Agent

    Found in: Whatjobs ES C2 - 4 days ago

    Selkirk, United Kingdom Circet IRE & UK Full time

    We are hiring! Circet UK is hiring a Call Center Agent to join our Service Centre in Selkirk. This is a full time position and applicants are required to work from the office in Selkirk, Scotland. Hybrid options are available after initial training period. WORKING WITH CIRCET Circet Ireland & UK have built an ever-growing portfolio of specialist services....

  • Call Centre Agent

    Found in: Appcast Linkedin GBL C2 - 5 days ago

    Selkirk, United Kingdom Circet IRE & UK Full time

    We are hiring!Circet UK is hiring a Call Center Agent to join our Service Centre in Selkirk. This is a full time position and applicants are required to work from the office in Selkirk, Scotland. Hybrid options are available after initial training period.WORKING WITH CIRCETCircet Ireland & UK have built an ever-growing portfolio of specialist services. We...

  • Call Centre Agent

    Found in: Jooble UK C2 - 5 days ago

    Selkirk, Scottish Borders, United Kingdom Circet IRE & UK Full time

    We are hiring! Circet UK is hiring a Call Center Agent to join our Service Centre in Selkirk. This is a full time position and applicants are required to work from the office in Selkirk, Scotland. Hybrid options are available after initial training period. WORKING WITH CIRCET Circet Ireland & UK have built an ever-growing portfolio of specialist...

  • Call Centre Agent

    5 days ago

    Selkirk, Scottish Borders, United Kingdom Circet IRE & UK Full time

    We are hiring! Circet UK is hiring a Call Center Agent to join our Service Centre in Selkirk. This is a full time position and applicants are required to work from the office in Selkirk, Scotland. Hybrid options are available after initial training period. WORKING WITH CIRCET Circet Ireland & UK have built an ever-growing portfolio of specialist...

  • Call Handler Agent

    Found in: Jooble UK C2 - 5 days ago

    Selkirk, Scottish Borders, United Kingdom Circet IRE & UK Full time

    Circet UK is hiring a Call Center Agent to join our Service Centre in Selkirk. This is a full time position and applicants are required to work from the office in Selkirk, Scotland. Hybrid options are available after initial training period. WORKING WITH CIRCET Circet Ireland & UK have built an ever-growing portfolio of specialist services. We are...

  • Call Handler Agent

    5 days ago

    Selkirk, Scottish Borders, United Kingdom Circet IRE & UK Full time

    Circet UK is hiring a Call Center Agent to join our Service Centre in Selkirk. This is a full time position and applicants are required to work from the office in Selkirk, Scotland. Hybrid options are available after initial training period. WORKING WITH CIRCET Circet Ireland & UK have built an ever-growing portfolio of specialist services. We are...

  • Fibre Service Centre Agent

    Found in: Appcast UK C2 - 1 week ago

    Selkirk, United Kingdom Circet IRE & UK Full time

    JOB TITLE: Fibre Operations SpecialistLOCATION: SelkirkshireREPORTING TO: Fibre Operations CoordinatorJOB PURPOSE:Responsible for ensuring that Circet Home completes as many Fibre jobs successfully daily as possible and then closing jobs down to allow us to bill the clients accurately.Daily managing of Fibre Clients, paying particular attention to request...

  • Fibre Service Centre Agent

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Selkirk, United Kingdom Circet IRE & UK Full time

    JOB TITLE: Fibre Operations SpecialistLOCATION: SelkirkshireREPORTING TO: Fibre Operations CoordinatorJOB PURPOSE:Responsible for ensuring that Circet Home completes as many Fibre jobs successfully daily as possible and then closing jobs down to allow us to bill the clients accurately.Daily managing of Fibre Clients, paying particular attention to request...

  • Fibre Service Centre Agent

    Found in: Appcast UK C C2 - 1 week ago

    Selkirk, United Kingdom Circet IRE & UK Full time

    JOB TITLE: Fibre Operations SpecialistLOCATION: SelkirkshireREPORTING TO: Fibre Operations CoordinatorJOB PURPOSE:Responsible for ensuring that Circet Home completes as many Fibre jobs successfully daily as possible and then closing jobs down to allow us to bill the clients accurately.Daily managing of Fibre Clients, paying particular attention to request...

  • Fibre Operations Agent

    Found in: Talent UK C2 - 2 weeks ago

    Selkirk, United Kingdom Circet IRE & UK Full time

    JOB TITLE : Fibre Operations Agent REPORTING TO : Fibre Operations Coordinator CONTRACT : Full Time Permanent, Flexible Working JOB PURPOSE: Responsible for ensuring that Circet Home completes as many Fibre jobs successfully daily as possible and then closing jobs down to allow us to bill the clients accurately. Daily managing of Fibre...

  • Fibre Service Centre Agent

    Found in: Jooble UK C2 - 2 weeks ago

    Selkirk, Scottish Borders, United Kingdom Circet IRE & UK Full time

    JOB TITLE : Fibre Operations Specialist LOCATION: Selkirkshire REPORTING TO : Fibre Operations Coordinator JOB PURPOSE: Responsible for ensuring that Circet Home completes as many Fibre jobs successfully daily as possible and then closing jobs down to allow us to bill the clients accurately. Daily managing of Fibre Clients, paying particular...

  • Fibre Service Centre Agent

    2 weeks ago

    Selkirk, Scottish Borders, United Kingdom Circet IRE & UK Full time

    JOB TITLE : Fibre Operations Specialist LOCATION: Selkirkshire REPORTING TO : Fibre Operations Coordinator JOB PURPOSE: Responsible for ensuring that Circet Home completes as many Fibre jobs successfully daily as possible and then closing jobs down to allow us to bill the clients accurately. Daily managing of Fibre Clients, paying particular...

  • Operations Specialist

    2 weeks ago

    Selkirk, United Kingdom Circet Ireland & UK Full time

    We are hiring! Circet UK are looking for Operations Specialist to join our Home division in Selkirk. Reporting to the Fibre Operations Coordinator, you will be Responsible for ensuring that Circet Home completes as many Fibre jobs as possible successfully daily, and closing jobs down to allow us to bill the clients accurately. Working with Circet Circet...

  • Fibre Operations Specialist

    Found in: Talent UK 2A C2 - 2 weeks ago

    Selkirk, United Kingdom Circet IRE & UK Full time

    JOB TITLE: Fibre Operations SpecialistLOCATION: SelkirkshireREPORTING TO: Fibre Operations CoordinatorJOB PURPOSE:Responsible for ensuring that Circet Home completes as many Fibre jobs successfully daily as possible and then closing jobs down to allow us to bill the clients accurately.Daily managing of Fibre Clients, paying particular attention to request...

  • Operations Specialist

    Found in: Whatjobs ES C2 - 3 days ago

    Selkirk, United Kingdom Circet Ireland & UK Full time

    We are hiring!Circet UK are looking for Operations Specialist to join our Home division in Selkirk. Reporting to the Fibre Operations Coordinator, you will be Responsible for ensuring that Circet Home completes as many Fibre jobs as possible successfully daily, and closing jobs down to allow us to bill the clients accurately.Working with CircetCircet Ireland...

  • Operations Assistant

    2 weeks ago

    Selkirk, United Kingdom Circet Ireland & UK Full time

    We are hiring! Circet UK are looking for an Operation Assistant to join our Home division in Selkirk. Reporting to the Fibre Operations Coordinator, you will be responsible for ensuring that Circet Home completes as many Fibre jobs as possible successfully daily, and closing jobs down to allow us to bill the clients accurately. Working with Circet Circet...

  • Operations Assistant

    Found in: Whatjobs ES C2 - 3 days ago

    Selkirk, United Kingdom Circet Ireland & UK Full time

    We are hiring!Circet UK are looking for an Operation Assistant to join our Home division in Selkirk. Reporting to the Fibre Operations Coordinator, you will be responsible for ensuring that Circet Home completes as many Fibre jobs as possible successfully daily, and closing jobs down to allow us to bill the clients accurately.Working with CircetCircet...