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Operations Manager

2 months ago

Lincoln, United Kingdom Doubletree by Hilton Lincoln Full time

Due to an internal promotion, we're delighted to be searching for an Operations Manager to join the wonderful team at DoubleTree by Hilton Lincoln If you're looking to grow your career in the hotel industry with a growing management company, we want to hear from you

Overlooking the Brayford Marina, this contemporary DoubleTree by Hilton hotel offers tranquil waterfront views in a city centre location, at the heart of the medieval city of Lincoln. The hotel comprises of 160 guest rooms, 7 flexible meeting rooms for up 400 delegates, 2 private outdoor event terraces overlooking
Lincoln Cathedral, Electric Rooftop Bar, Marco Pierre White Steakhouse Bar & Grill, and a Fitness centre.

What we're looking for:

Are you a seasoned leader with a proven track record in the hospitality realm? As the Operations Manager, we're seeking someone with exceptional organisational skills, a strategic mindset, and a flair for team collaboration. Your ability to inspire and develop a talented team coupled with a sharp focus on operational efficiency and guest satisfaction, will drive our hotel towards excellence. We value proactive problem-solving, financial acumen, and a passion for staying ahead in the dynamic world of hospitality. If you're ready to lead with finesse, innovate with vision, and play a key role in our hotel's success story, we invite you to step into this pivotal leadership role.

Day in the life of:



Working closely with the
General Manager, this role will form a valuable part of the hotel’s executive
team. You will be expected to demonstrate a proven track record of driving
change, implementing and maintaining high standards and will be a natural leader
to our workforce.



Example Key
Responsibilities:



  • Support everyday activities, planning and assigning
    work ensuring to always have the right staffing numbers
  • Ensure a safe and secure environment for guests,
    team members and hotel assets in compliance with the hotel’s policies and
    procedures and regulatory requirements
  • Support the General Manager in the development,
    implementation, and monitoring of financial and operational plans for the hotel
    to ensure optimum guest satisfaction, sales potential and profitability
  • Support the General Manager in preparing weekly revenue
    forecasts and annual budget preparation
  • Make recommendations for capital improvements to
    enhance the assets of the hotel and/or company and brand loyalty
  • Interact with guests and external contacts including
    current and potential clients, government officials, travel industry
    representatives, suppliers, competitor’s local community members
  • Make sure the hotel delivers the highest level of
    guest satisfaction through superb guest services and amenities
  • Acting as the hotel’s guest feedback champion
  • Responsible for driving and auditing hotel
    cleanliness
  • Line Management for Houskeeping, Maintenance and Front Office
  • Responsible for welfare of the team and positive
    culture
  • Driving standards across the hotel (uniform, SOP’s
    etc.)
  • Key part of internal committees regarding the team,
    community, and guest
  • Undertaking project work
  • Champion and driver of brand standards and quality
    assurance performance
  • Holiday cover for the General Manager
  • Supporting the General Manager with driving internal meetings
    including daily briefing meetings, HOD meetings etc.
  • Responsible for the Health and Safety / FIRE
    planning and compliance with support from the maintenance team
  • Team member coaching/training alongside Line Management duties
  • Excellent
    organisational and leadership skills


Line Management Duties:



  • Carrying
    out HR duties, such as interviewing, 1:1’s, appraisals, and personal
    development of team members
  • Promote
    teamwork and quality service through daily communication and coordination with
    other shifts
  • Delivering
    training and coaching to team members. Spotting re-training needs when they
    arise
  • Ensuring
    the team’s continual development, taking advantage of any training, workshop,
    and further education opportunities
  • Appropriate
    absence management
  • Rota
    duties, in line with the needs of the business


What you'll get in return:


  • Exclusive Team Member discounted stays
    and 50% off F&B across the leaf HOSPITALITY portfolio
  • Continuous learning & development
    opportunities 
  • Free access to 24/7 employee assistance
    program 
  • Team member of the month - £100 and Team
    member of the year - £500
  • Competitive
    pay and package including bonus scheme
  • Additional
    annual leave and family leave
  • Additional
    pension contribution
Why Lincoln?

Voted the fifth happiest place to live, Lincoln is an ideal destination offering an experience rich in history combined with independent boutique shopping, great arts and culture, and a wealth of places to eat and drink. The city is easily walkable around the main shopping and tourist area stretching from St Marks Shopping centre in the south up to the Cathedral Quarter via Steep Hill, voted Britain's Great Street, connecting 'downhill' and 'uphill' Lincoln. Yes, it is steep as its name suggests

With three regional airports close by, a good motorway network, and easy rail links, Lincoln is more accessible than you might think 


This hotel is managed by leaf HOSPITALITY who is a
hotel management company that has one simple value that underpins everything we
do: be excellent. We work with branded and independent hotels. Our vision is to
be a leader in the market where every member of our team plays a part in
delivering excellent service to our guests, owners, and team members. 

#BeExcellent #BeHuman #HaveIntegrity