Administrative Assistant

2 months ago

Aylesbury, United Kingdom Buckinghamshire Healthcare NHS Trust Full time

Job summary

To provide administrative and clerical duties and support the departmental Organise own workload and work independently, responding to urgent request for reports and frequently interruption during a day's Train others in the use of all software applications on the unit to maintain records/database. Answers telephone calls without delay, incoming caller of department/extension and own name and position, establishes identity of caller and reason for calls and transfer calls to other member of staff as required. To use the IT system to admit, discharge and book patients' appointment.

Main duties of the job

Administration and Clerical duties along with IT usage of Excel, Word and PowerPoint for correspondence and documents. Troubleshoot queries on database validation. Pull referrals from PTL dashboard and monitor referral system pre-op team. To ensure all relevant appointment are available for the following day. To arrange and book all appointments ensuring that prioritisation, patients' circumstances and waiting list initiatives are considered. Booking patient transport to and from the unit or to transfer patient as required. Working alongside with the administration team from Optimisation to liaise and arrange patients' appointments. To be proactive in managing a varied workload including efficient time management, prioritisation and achievement of daily and weekly tasks. To register patient onto the IT system, updating information as necessary to maintain accurate records. Maintain appointment diary, record keeping, photocopying and filing system. To remove patient from the IT referral system once their appointment has been made. Liaise with other departments to pain team to arrange patients' appointment. Ensure stocks of paperwork is available, relevant patient forms such as information leaflets for lifestyle advice and mental health services.

About us

Listen to why colleagues think we are a great place to work - BHT - A great place to work (

What does Buckinghamshire Healthcare NHS Trust offer you?

As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression. We offer flexible and agile workingopportunities,alongside your NHS benefits ofgenerous annual leave entitlement, pension andaccess toNHS discount schemes. We provide a range of health and wellbeing services to promote a healthy, happy workforce.

Why work for us?

We're committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply. As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect. Greater diversity withinourBHT familyimprovespositive outcomes for the people and communities we serve. A keen supporter of the Armed Forces Community who know the value of employing a service leaver/veteran and their families.

What do we stand for?

Our vision is to provide outstanding care, support healthy communities and be a great place to work. Our mission is to provide personal and compassionate care every time. Our care values are collaborate, aspire, respect and enable. Job description

Job responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.

If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on quoting the vacancy reference number.

Person Specification

EDUCATION, QUALIFICATIONS & TRAINING

Essential

Two equivalent 'A' levels and Experience to NVQ level 3 or equivalent, knowledge of healthcare settings acquired through training and experience Computer Literate Training / Experience in office administration

Desirable

Knowledge of good office and administrative practice Experience of working in health organisations Knowledge of taking and transcribing minutes of meeting

SKILLS, ABILITIES & KNOWLEDGE

Essential

Knowledge of good office & administrative practice Ability to prioritise and organise workload effectively Ability to work with a range of clinical and non-clinical personnel as part of a team

Desirable

Knowledge of taking and transcribing minutes of meetings Knowledge of good office & administrative practice Skilled in active and reflective listening, building trust and rapport quickly

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