eComm Customer Support

4 weeks ago

London, United Kingdom Lightspeed Full time

Hi there Thanks for stopping by

We’re looking for Technical Support to join our Retail Support team in London from 17th June. Full training is provided on-site in our London office for the first month, then this will be a hybrid position (office days: Tuesday, Wednesday, Thursday)

Our customers are business owners of Webshops or retail stores, in this role you’ll be there first point of contact to help them out. We believe that customer support is more than just providing answers to our customers’ questions. By providing excellent customer service you will have direct impact on the customer’s ability to further grow their online business. 

What you'll be doing:

Taking care of customer satisfaction by providing excellent technical support and personal service to our customers over the phone, via e-mail or chat; Become an expert in the field of E-commerce & Retail by learning all about our products Omni-channel and eCommerce; (Gotten curious about our product? - check this) Apply efficient troubleshooting techniques to identify the customer issues and provide a prompt and appropriate solution; Participating in the creation and maintenance of troubleshooting procedures and documentation about current/ongoing issues; Share ideas on how we can innovate or improve our business to ensure the best customer experience and support our customers in their success. 

Want to find out more about our product or customers - check out our. Try a demo and get convinced you can offer these customers the right support 

What do you bring to the team:

We have a support team of 20 people based in Amsterdam. As a team we work closely together to provide support to our growing European business customers. We are proud for getting recognised by our customers on amazing customer service.

Proven experience in customer service with technical support; Technical Knowledge (MacOS, iPadOS HTML, CSS) (or keen to learn more on this)  Dutch & English fluently in written and verbal communication skills; You care about details and go the extra mile in customer service; Ability to multitask and balance multiple responsibilities as well as requests that come in from different sources (email, phone,chat); You know troubleshooting and have skills to solve complex issues; You’re resourceful but also enjoys to work in a team environment (we work together 3 days in the office)

Even better if you have, but not necessary

Knowledge or experience with Online shops, Retail or Webshop Additional language skills (German or French) You follow up on digital technology 

We know that people are more than what's on their CV. If you’re unsure that you have the right profile for the role… hit the ‘Apply’ button and give it a try

What’s in it for you?

Come live the Lightspeed experience...

Ability to do your job in a truly flexible environment; Genuine career opportunities in a company that’s creating new jobs everyday; Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

Lightspeed share scheme (we are all owners)  Company pension program Health and wellness benefit  Mental health online platform and counselling & coaching services Paid leave and assistance for new parents Language classes & LinkedIn Learning license Volunteer day Great Office space, right near Westerpark Amsterdam (we serve daily fresh lunches) We set you up with a Macbook Pro and have an interesting purchase program for Apple products

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