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Admin apprentice

1 month ago

Burton upon Trent, United Kingdom University Hospitals of Derby and Burton NHS Foundation Trust Full time

Job summary

There has never been a better time to come and work at University Hospitals of Derby and Burton NHS Foundation Trust; University Hospitals of Derby and Burton NHS Foundation Trust was formed on 1 July 2018 to bring together our five hospitals - in Derby, Burton, Lichfield and Tamworth - to provide the highest quality care to patients across southern Derbyshire and south east Staffordshire.

With over 12,000 members of staff you can expect huge variety and new opportunities every day Our staff go above and beyond and are taking pride in caring for our patients - making every moment matter.

This is an amazing opportunity to start, change or develop your career as a Technical Administrator.

We have an opportunity at:

o Queens Hospital, Burton

Main duties of the job

The Trust are pleased to offer a comprehensive Customer Service Practitioner (Level 2) Apprenticeship Programme. This is a structured programme of study of between 15-18 months (length dependent upon contracted hours) that consists of the following:

o Regular study sessions to deliver the relevant Level 2 knowledge, skills and behaviours to achieve the apprenticeship qualification

o A college and UHDB induction programme to provide an insight and development into the skills needed to undertake your new role.

o Relevant UHDB mandatory training including Information Governance and Risk Awareness.

o A supported work placement alongside experienced UHDB staff

o Regular study sessions, support and guidance to develop colleagues who share our core values and objectives at the Trust

As an apprentice, you will be working under the supervision of a dedicated member of staff, providing administrative support within ourClinical Engineering department. The Clinical Engineering department provides a comprehensive maintenance service for the broad range of medical devices used within the clinical areas in the trust.

The department consists of a specialist team who are engaged in overseeing all aspects of medical equipment management. This spans from device trials, commissioning new devices, installation through to maintenance and eventual disposal.

About us

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

Development opportunities, both professional and leadership development On-going support from recruitment to when you join our team and beyond. Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

We see on average 4810 OP appointments a day. We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week. An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country. Our hospitals admit an average of 195 emergency patients daily. Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres. We are one of only 7 Trusts nationally with more than 50 operating theatres. We carry out more than 140 elective procedures each working day. UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff. Job description

Job responsibilities

Duties will include, but are not limited to..

Undertake general office duties, for example, answering the telephone, taking messages, filing, photocopying, handling incoming and outgoing post and parcels, etc.

Direct contact with service users, internal departments and external companies at reception/ by telephone and email.

Develop and maintain administrative support systems, including manual and electronic filing systems, ensuring that systems are effective in their use and review regularly.

Record and securely store information relating to confidential matters and enquiries.

Assist to arrange and administer meetings / events, including booking venues, the preparation and distribution of training resources.

Work on various software applications including the trusts medical device database, the trust ordering system, Health & safety software and staff training systems.

Through completion of this apprenticeship you will gain comprehensive training in the role of an administrator whilst obtaining valuable work experience; this will underpin your competency in the work place and develop a wide range of transferable customer service skills.

Closing Date: Tuesday26th November 2024

Interview Date: Tuesday 10th December 2024

Person Specification

Education, Training and Quals

Essential

GCSE Grades 4-9 (A-D) in Maths and English or equivalent Functional Skills Level 2

Experience

Essential

Keyboard / Word processing and other Microsoft office software Experience of data inputting via Excel

Desirable

Work experience (paid or voluntary)

Knowledge

Essential

Good interpersonal and communication skills. Good written communication skills