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Senior Booking Assistant

4 months ago

Huntingdon, United Kingdom Royal Papworth Hospital NHS Foundation Trust Full time

Job summary

We are currently looking to recruit an enthusiastic and motivated, full time Senior Booking Assistant on a fixed term contract until the end of July 2025 within our Clinical Administration booking team, who are based at the Administration Hub in Huntingdon.

If you are looking for a new challenge, enjoy variety in your work and wish to be part of a team striving to make a difference to our patients' journey. This post is fundamental in ensuring that the patients' experience is always a positive one.

You will have responsibility for talking to the patients on the phone, booking appointments and admissions to ensure patients do not wait longer than necessary and entering information into multiple IT systems.

The skills we are looking for are attention to detail, tact, patience, accurate data entry, the ability to liaise with colleagues throughout the Hospital and beyond, excellent verbal and written communication skills with a professional and respectful manner. Some specialties have a very high numbers of patient calls, so you should expect to spend time on the phone every day.

The ideal candidate will have a strong team work ethic, sense of accountability, accompanied by an ability to work under time restraints and pressure at times. This post is open to professionals with the right attributes to enhance a team. We will provide the necessary support to ensure your development within your role.

Main duties of the job

Provide a patient-focused, high quality, efficient and complete administrative support service and customer care experience

Working within a centralised booking team to include organising and booking inpatient admissions and outpatient appointments

Responsibility for the delivery of an aspect of the service which will include the tasks required to deliver that service taking action where necessary, and escalate any potential issues to the Team Leader. This may also include day to day supervision of other team members

About us

Royal Papworth Hospital NHS Foundation Trust is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge. We perform the most heart and/or lung transplants in the UK and carried out the UK's first successful heart transplant in 1979. It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure.

Based on the Cambridge Biomedical Campus the largest centre of medical research and health science in Europe the Trust is at the heart of treatments of the future. Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission - a rating it still holds today. The Trust holds its values of compassion, excellence & collaboration at its core, and all colleagues joining the team are expected to uphold these in their day-to-day roles & interactions. Royal Papworth is proud of its diverse workforce and encourages people to embrace their individuality.

The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation. Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview.

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Job description

Job responsibilities

On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.

Person Specification

Qualifications

Essential

ECDL or equivalent IT experience English & Maths GCSE or equivalent NVQ Level 3 in Administration or Customer Care or equivalent experience

Experience

Essential

Previous experience of working in a customer facing role Previous experience of supervising or supporting other team members Experience of inputting accurate and timely data onto electronic systems Ability to learn, understand and utilise appropriate software packages within the organisation Previous experience of carrying out general admin procedures in an office environment The ability to communicate basic or sensitive information to colleagues, patients and relatives The ability to pay close attention to detail in written and electronic communication and information storage The ability to work & provide supervision as part of a multi-disciplinary team to ensure high quality administrative support The ability to work as part of a wider multi-disciplinary team to ensure high quality administration support Able to organise, prioritise and adjust own workload in relation to the priorities of the department on a daily basis

Additional Criteria

Essential

Please provide evidence of your commitment to uphold the Trust's values: Compassion, Excellence, Collaboration Ability to treat all employee and other hospital information confidentially Recognition of factors in maintaining own and others health, safety and security