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Professional Services Consultant

4 months ago

Windsor, United Kingdom NetApp Full time

Title: Professional Services Consultant

Location:

Tokyo, Tokyo, JP, 104-0031

Requisition ID: 125924

About NetApp

We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it’s in our DNA. We push limits and reward great ideas. What is your great idea?

"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization." -George Kurian, CEO

Job Summary

Develops and delivers detailed technology solutions through consulting project activities.Responsibilities include client identification through final invoicing for engagements requiring varied interpersonal and technical skills. Technical responsibilities include problem identification, system architecture definition, hardware/software specification and/or design, implementation, testing, client training, and solution deployment. Performance is typically evaluated based on utilization, (i.e.,billable hours). Project management activities include interaction with company and client managers and cost/schedule monitoring. May have some financial responsibilities including project cost estimating, proposal 
generation, and invoicing. May participate in sales and proposal presentations in addition to completing ongoing team account activities. Identifies additional product/services opportunities in customer organization. Performance is typically measured by the capture of the consulting engagement and/or delivery of agreed solutions within budgeted hours.

コンサルティングプロジェクト活動を通じて、詳細なテクノロジーソリューションを開発および提供します。 業務には、さまざまな対人スキルや技術スキルを必要とする契約の最終的な請求書発行によるクライアントの特定が含まれます。 技術的な責任には、問題の特定、システムアーキテクチャの定義、ハードウェア/ソフトウェアの仕様および/または設計、実装、テスト、クライアントトレーニング、ソリューションの導入が含まれます。 パフォーマンスは通常、使用率（課金可能時間など）に基づいて評価されます。 プロジェクト管理活動には、会社およびクライアントマネージャーとのやり取り、コスト/スケジュールの監視が含まれます。 プロジェクトコストの見積もり、提案書の作成、請求書の発行など、財務上の責任を負う場合があります。 進行中のチームアカウントアクティビティに加えて、セールスおよび提案のプレゼンテーションに参加することができます。 お客様の組織における追加の製品/サービスの機会を特定します。 パフォーマンスは通常、コンサルティング契約の獲得や、予算内で合意済みのソリューションを提供することで測定されます。

Job Requirements

• Complete post-sales hardware and software installations with medium level complexity
• Coordinate with senior customer representatives, Sales teams, and other PS staff in the performance of daily tasks
• Onsite and remote subject matter expert with NetApp, IT infrastructure, applications, and Cloud services
• Develop, review, and prepare implementation documentation for upcoming job task assignments
• Provide project design, implementation, and final “As-Built” documentation
• Deliver company marketed solution sets and other custom consulting
• Follow appropriate escalation guidelines, as required, during customer engagements
• Maintains strong verbal and written communications skills
• Ensure all assigned work tasks are completed in an effective and efficient manner
• Exposure and understanding of a variety of technologies/concepts in a distributed environment
• Pre-sales or design build experience with IT vendors and Siers
• Experience in designing and building IT infrastructure
• Experience as a Project Manager (PM) or PL
• Those who can think and take action spontaneously
• Those who have high communication skills and vitality
• English proficiency: Mail, ability to communicate internally and externally 

• ポストセールスにおいて、ハードウェアおよびソフトウェアのインストール等を中堅レベルで遂行できる
• 上級顧客担当者、営業チーム、その他の PS スタッフと連携して日常業務を遂行する
• ネットアップ、IT インフラストラクチャ、アプリケーション、クラウド サービスの分野を担当する専門家（オンサイトおよびリモート）
• 今後の職務課題の実装ドキュメントを作成、レビュー、準備する 
• プロジェクトの設計、実装、最終的な成果物を提供する
• 企業が販売するソリューションおよびその他のカスタム コンサルティングを提供する
• 顧客対応中は、必要に応じて適切なエスカレーション ガイドラインに従う
• 口頭および書面による強力なコミュニケーションスキルを維持する
• 割り当てられたすべての作業タスクが効果的かつ効率的な方法で確実に完了するようにする
• 分散した環境において、さまざまなテクノロジー/コンセプトに触れそれらを理解する
• ITベンダーやSIerでのプリセールスもしくは設計構築の経験
• ITインフラストラクチャーの設計や構築の経験
• プロジェクトマネージャー（PM）やPLの経験
• 自発的に考え行動できる方
• 高いコミュニケーションスキル、バイタリティのある方
• 英語力：Mail・社内外での必要なコミュニケーション取れる方

Job Scope

• Uses professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways.
• Broad application of principles, theories, and concepts in applicable discipline, plus working knowledge of other related fields.
• Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
• Exercises judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions.

• 専門的な概念と会社のポリシーと手順を使用して、想像力豊かで実践的な方法で幅広い困難な問題を解決。
• 該当する分野における原則、理論、概念の広範な応用、およびその他の関連分野の実務知識。
• データ分析による識別可能な特定要因の評価など、さまざまな範囲の問題に取り組みます。
• 解決策を得る方法と技術を選択する際に、一般的に定義された実践とポリシーの範囲内で判断を下します。

Education

 Bachelor's Degree, applicable certification or equivalent experience required, plus 3 - 6 years work experience.
学士号、該当する認定資格または同等の経験、および 3 ～ 6 年の実務経験が必要です。

Did you know…
Statistics show women apply to jobs only when they’re 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway We look forward to hearing from you.

Why NetApp?

In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world’s biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities. 

We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.

If you run toward knowledge and problem-solving, join us. 


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