Medical Receptionist Ravenscar Surgery 01/05/2024

Job summary

Main purpose of the role

In general, the post holder will be expected to undertake all of the normal duties and responsibilities associated with a Medical Receptionist working within General Practice Primary Care. The post-holder will support the GP and clinical staff through administration and organisational tasks, ensuring the highest standards of care for all registered and temporary patients including.

Location:Ravenscar Surgery is located on the first floor of Redcar Primary Care Hospital. The hospital has complete disability access which includes disabled toilets and lifts to the first floor where Ravenscar Surgery is situated.

Job Description

Working under the supervision of the Practice leadership and in collaboration with the rest of the practice team, the post-holder will make him/her-self available to undertake a variety of admiration and organisational duties as part of a team to deliver great patient service. This role takes the responsibility for the delivery of patient care, practice stock, consumables and health and wellbeing delivery.

Main duties of the job

Responsibilities

Reporting to the Practice Leadership and supported by the ELM Head Office team, ensure that the service provided to patients meets the good standard of CQC through a cohesive and a team driven experience. Facilitates change in the health and wellbeing of patients through enabling patient access whilst directing them to the best service for their need. Able to document contemporaneous and accurate notes and coding into the clinical system. Works as part of the team to achieve good outcomes in; CQC, QOF, enhanced services and local improvement schemes. Ensures awareness of statutory and local procedures, including systems of referral, coding and summarising, processing requests and administration. Ability to recognise signs and symptoms of relating to safeguarding. Assessing problems presented opportunistically by patients, dealing with their admin and support needs. Ability to obtain and document informed consent, chaperoning, information, changes in circumstances (either verbal or written). Ensure infection control and cleaning guidelines are followed. Ability to monitor and manage maintenance of stock and equipment to include refrigeration and emergency equipment and the monitoring under CQC. Providing health education through direction to the right staff in the practice, other support such as pharmacy or leaflets and online approved guidance. Contribute a Medical Receptionist perspective to the practice development plan.

About us

Background

ELM Alliance LTD (Eston, Langbaugh, Middlesbrough Alliance) is a GP Federation, established in 2016; wholly owned by the local GP Practices in Middlesbrough, Redcar and Cleveland. The organisation delivers primary care and community services by contract with the NHS CCG, Local Primary Care Networks and Local Authorities. In addition, we provide enablement and support to our members.

ELM was rated GOOD by the Care Quality Commission in the latest review in 2019.

Our ambitions include:

Delivery of safe and effective services for patients and members. Reduce inequalities of healthcare, enable patients to have a longer and healthier life. Support and enable our members to deliver its targets and contractual requirements. Improve population health and wellbeing through a place based delivery. Growing in sustainability and service offer, through caring and well led approaches. Job description

Job responsibilities

Working Schedule:

hours Per week

Monday2pm 6pm (4 hours)

Tuesday2pm 6pm (4 hours)

Wednesday 4pm (7 hours)

Thursday8am 6pm ( hours)

Friday Off

Job Description

Working under the supervision of the Practice leadership and in collaboration with the rest of the practice team, the post-holder will make him/her-self available to undertake a variety of admiration and organisational duties as part of a team to deliver great patient service. This role takes the responsibility for the delivery of patient care, practice stock, consumables and health and wellbeing delivery.

Responsibilities

Reporting to the Practice Leadership and supported by the ELM Head Office team, ensure that the service provided to patients meets the good standard of CQC through a cohesive and a team driven experience. Facilitates change in the health and wellbeing of patients through enabling patient access whilst directing them to the best service for their need. Able to document contemporaneous and accurate notes and coding into the clinical system. Works as part of the team to achieve good outcomes in; CQC, QOF, enhanced services and local improvement schemes. Ensures awareness of statutory and local procedures, including systems of referral, coding and summarising, processing requests and administration. Ability to recognise signs and symptoms of relating to safeguarding. Assessing problems presented opportunistically by patients, dealing with their admin and support needs. Ability to obtain and document informed consent, chaperoning, information, changes in circumstances (either verbal or written). Ensure infection control and cleaning guidelines are followed. Ability to monitor and manage maintenance of stock and equipment to include refrigeration and emergency equipment and the monitoring under CQC. Providing health education through direction to the right staff in the practice, other support such as pharmacy or leaflets and online approved guidance. Contribute a Medical Receptionist perspective to the practice development plan. Support the Practice governance agenda. Participating in the organisation of well person clinics and health promotion programmes.

Core Areas:

Diary management/ booking of all appointments Liaising with all patients, visitors, consultants and users of the surgery. General administrative duties such as emailing, filing, posting of letters, notes preparation, prescriptions and daily workload. Responsible for incoming/outgoing post. Friendly and knowledgeable patient service of the highest standards, greeting all patients and create a pleasant and relaxed atmosphere for patients. Ensure reception and waiting areas are kept tidy and clean at all times. Obtain all patient details promptly and accurately and maintain accurate patient registration from database. Answer all telephone calls promptly. Book and manage all appointments, manage delays and conflicts between appointments To chaperone for patients. Scanning and coding of documents. Prescription management with the clinical staff and pharmacists. Participation in clinics, such as organisation of immunisations and vaccinations. Able to support the Manager in the finance, reporting and claims processes, ensuring entries are coded correctly. Working as a wider team across the PCN to support the covid response. Assisting with the setting up /closing up of the service including the setting up clinical rooms and ensuring that all clinical equipment trays have sufficient stocked for the full shift. Provision of refreshments for staff and visitors as required; and keeping the kitchen area clean and tidy..

You must have:

Experience and understanding of the GP Practice environment, including in terms of systems and processes, and particularly with regards to confidentiality. A commitment to maintaining your skills and knowledge, to ensure our patients receive the best service. Good accuracy in terms of record keeping. Excellent communication and problem-solving skills. Excellent time management skills / ability to work to deadlines. A flexibility to work outside of core office hours, for extended hours purposes on rotation. Ability to work as a team.

Development

Willing to work to achieve qualifications if not currently held or progress to other roles. Willing to consider and attend opportunities to grow the role. Undertake all required mandatory training and attend developmental sessions and clinical training as required.

Other Responsibilities within the Organisation:

Awareness of and compliance with all relevant practice policies/guidelines, prescribing, confidentiality, data protection, health and safety. A commitment to life-long learning and audit to ensure evidence-based best practice. Contributing to evaluation/audit and clinical standard setting within the organisation. The post-holder will support the equality, diversity and rights of patients, carers and colleagues. The post-holder should recognise the importance of effective communication within the team members, patients and carers also recognise peoples needs for alternative methods of communication and respond accordingly. The post-holder will participate fully in attaining QOF points and providing all services in the APMS Contract. Contributing to service development and implementation of the service contract. Awareness of and compliance with all relevant policies/guidelines/procedures, prescribing, safeguarding, confidentiality, data protection, health and safety, discipline. A commitment to life-long learning and audit to ensure evidence-based best practice. Contributing to the organisational development of the Practice by contributing to the development of ideas, strategies and policies which will promote efficiency and well-being of the practice. Attending training events organised by ELM and other agencies, where appropriate. Attending team meetings and other meetings as may be necessary.

Generic Clauses for All Job Descriptions

To ensure own actions contribute to the maintenance of a quality service provision. To be responsible for the self-development of skills and competencies through participation in training and development activities and to maintain up to date technical and professional knowledge relevant to the post. To participate in the organisations objective setting and appraisal process and to undertake any identified training and development related to the post. To undertake statutory and mandatory training as deemed appropriate by ELM Alliance and the Care Quality Commission (CQC). To develop and maintain effective working relationships with colleagues. To adhere to all ELM Alliance policies and procedures. You will be expected to carry out any other duties that may reasonably be requested of you, in line with your main duties, by your line manager or any of the Executive and Leadership Team Person Specification

Development

Essential

Willing to work to achieve qualifications if not currently held or progress to other roles. Willing to consider and attend opportunities to grow the role. Undertake all required mandatory training and attend developmental sessions and clinical training as required.

Qualifications

Essential

Experience and understanding of the GP Practice environment, including in terms of systems and processes, and particularly with regards to confidentiality. A commitment to maintaining your skills and knowledge, to ensure our patients receive the best service. Good accuracy in terms of record keeping. Excellent communication and problem-solving skills. Excellent time management skills / ability to work to deadlines. A flexibility to work outside of core office hours, for extended hours purposes on rotation. Ability to work as a team

---