Medical Receptionist Ravenscar Surgery

**Medical Receptionist - General Practice**

**Salary: 11.44 per hour**

**Background**

ELM Alliance LTD (Eston, Langbaugh, Middlesbrough Alliance) is a GP Federation, established in 2016; wholly owned by the local GP Practices in Middlesbrough, Redcar and Cleveland. The organisation delivers primary care and community services by contract with the NHS CCG, Local Primary Care Networks and Local Authorities. In addition, we provide enablement and support to our members.

ELM was rated GOOD by the Care Quality Commission in the latest review in 2019.

Our ambitions include:

- Delivery of safe and effective services for patients and members.
- Reduce inequalities of healthcare, enable patients to have a longer and healthier life.
- Support and enable our members to deliver its targets and contractual requirements.
- Improve population health and wellbeing through a place based delivery.
- Growing in sustainability and service offer, through caring and well led approaches.

**Main purpose of the role**

In general, the post holder will be expected to undertake all of the normal duties and responsibilities associated with a Medical Receptionist working within General Practice Primary Care. The post-holder will support the GP and clinical staff through administration and organisational tasks, ensuring the highest standards of care for all registered and temporary patients including.

**Hours**:Part time, permanent, no more than 37.5 hours per week

**Location**:Ravenscar Surgery is located on the first floor of Redcar Primary Care Hospital. The hospital has complete disability access which includes disabled toilets and lifts to the first floor where Ravenscar Surgery is situated**.**

Working under the supervision of the Practice leadership and in collaboration with the rest of the practice team, the post-holder will make him/her-self available to undertake a variety of admiration and organisational duties as part of a team to deliver great patient service. This role takes the responsibility for the delivery of patient care, practice stock, consumables and health and wellbeing delivery.

**Responsibilities**
- Reporting to the Practice Leadership and supported by the ELM Head Office team, ensure that the service provided to patients meets the good standard of CQC through a cohesive and a team driven experience.
- Facilitates change in the health and wellbeing of patients through enabling patient access whilst directing them to the best service for their need.
- Able to document contemporaneous and accurate notes and coding into the clinical system.
- Works as part of the team to achieve good outcomes in; CQC, QOF, enhanced services and local improvement schemes.
- Ensures awareness of statutory and local procedures, including systems of referral, coding and summarising, processing requests and administration.
- Ability to recognise signs and symptoms of relating to safeguarding.
- Assessing problems presented opportunistically by patients, dealing with their admin and support needs.
- Ability to obtain and document informed consent, chaperoning, information, changes in circumstances (either verbal or written).
- Ensure infection control and cleaning guidelines are followed.
- Ability to monitor and manage maintenance of stock and equipment to include refrigeration and emergency equipment and the monitoring under CQC.
- Providing health education through direction to the right staff in the practice, other support such as pharmacy or leaflets and online approved guidance.
- Contribute a Medical Receptionist perspective to the practice development plan.
- Support the Practice governance agenda.
- Participating in the organisation of well person clinics and health promotion programmes.

**Core Areas**:

- Diary management/ booking of all appointments
- Liaising with all patients, visitors, consultants and users of the surgery.
- Responsible for incoming/outgoing post.
- Friendly and knowledgeable patient service of the highest standards, greeting all patients and create a pleasant and relaxed atmosphere for patients.
- Ensure reception and waiting areas are kept tidy and clean at all times.
- Obtain all patient details promptly and accurately and maintain accurate patient registration from database.
- Answer all telephone calls promptly.
- Book and manage all appointments, manage delays and conflicts between appointments
- To chaperone for patients.
- Scanning and coding of documents.
- Prescription management with the clinical staff and pharmacists.
- Participation in clinics, such as organisation of immunisations and vaccinations.
- Able to support the Manager in the finance, reporting and claims processes, ensuring entries are coded correctly.
- Working as a wider team across the PCN to support the covid response.
- Assisting with the setting up /closing up of the service including the setting up clinical rooms and ensuring that all clinical equipment trays have sufficient stocked for the full shift.
- Provision