Care Coordinator

1 week ago

Cheshire, United Kingdom Lache Health Centre Full time

Job summary

CareCoordinators are part of a GP surgerys multidisciplinary team, workingalongside GPs, social prescribing link workers (SPLWs), pharmacy staff,nurses, surgery administrative staff etc. to provide and coordinate, anall-encompassing approach to personalised care and promoting and embedding thepersonalised care approach across the Primary Care Network

Main duties of the job

Main Duties of this role

- working closely with clinical and admin team

- patient contact (Face to Face and telephone)

- Administrate Task and Duties

- patient recall for health checks, QOF, Vaccinations

- Social media overview

- running EMIS reports, creating EMIS Reports

- Batch messages via ACCURX

- Reception Desk Support

About us

The Lache Health Centre actively encourage and promote diversity, ensure all voices are heard and included, and are committed to equal opportunities for all.

Job description

Job responsibilities

We are seeking an enthusiastic and committed carecoordinator to join our friendly team providing high quality care to ourpatients. A pleasant manner, attention to detail, experience of people facingenvironments are essential. As a care coordinator, the successful applicantwill work closely with the clinical and reception team. Knowledge in EMIS and Docman is desireble but not essential.

Person Specification

Experience

Essential

Experience of working within healthcare or the voluntary/community sector, supporting vulnerable groups complying with best practice Experience of working within multi-professional team environments Experience of supporting people, their families, or their carers in a related role

Desirable

Experience of using EMIS Web

Personal & Knowledge Skills

Essential

A commitment to continuing personal and professional development Strong organisations skills including planning, prioritising, time management and record keeping Good IT skills, including the ability to use Microsoft Office applications, Word, Excel, PowerPoint, Outlook as well as learn new software packages Ability to actively listen, empathise and provide personalised support in a non-judgemental way, to inspire trust and confidence and motivate people to reach their potential Ability to provide a culturally sensitive service, supporting people from all backgrounds and communities, respecting lifestyle and diversity Commitment to reducing health inequalities and proactively working to reach people from diverse communities - High level of written and verbal communication skills and the ability to communicate effectively both verbally and in writing, with people, their families, carers and other stakeholders - Ability to identify risk and assess and manage when working with individuals - Have a strong awareness and understanding of when it is appropriate to refer back to other health professionals/agencies - Ability to work collaboratively, liaising with other stakeholders as needed for the collective benefit of patients including GPs, Practice Nurses, healthcare professionals and other practice staff - Ability to maintain effective working relationships with all colleagues and to work flexibly and enthusiastically within a team or working under own initiative - Ability to organise, plan and prioritise under own initiative and when under pressure and meeting deadlines

Desirable

Knowledge of and ability to work to policies and procedures including confidentiality, safeguarding, information governance and health and safety Ability to provide motivational coaching to support peoples behaviour change Understanding of the wider determinants of health, including social economic and environmental factors and their impact on communities, individuals, their families, and carers Basic knowledge of long term conditions and the complexities involved: medical, physical, emotional and social Knowledge of how the NHS works s Demonstrable commitment to professional and personal development

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