SAINT LAURENT Client Advisor

3 months ago

London, United Kingdom Yves Saint Laurent UK Ltd Full time

Description

Please note this is a 3 month FTC role
 

PURPOSE OF THE POSITION:  

We are currently seeking a Client Advisor for the Accessories department based in Harrods.

A Client Advisor contribute actively to the store sales and key indicators achievement.

They are providing a unique, memorable, sophisticated, and everlasting experience to all external and internal clients. They also support the management team and colleagues while consistently upholding our Maison values, image, and standards.

MISSIONS & RESPONSIBILITIES

Provide an outstanding client and after-sale service to all visitors and clients

Show passion in connecting and reconnecting with clients, putting them at the center, identifying their needs and anticipating their future requests

Cultivate a robust client portfolio to secure a proactive and growing business

Drive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approach

Know how to create personalized, versatile, and timeless silhouettes for the client and demonstrating your passion for the fashion culture

Show a transparent and genuine attitude with the client and create a unique connection with them

Communicate in a professional and authentic way, with clients and colleagues

Effectively use all the available tools to optimize business opportunities

Proactively support the front and back-of-house teams, their achievements and ultimately the overall team spirit

Adhere to all company policies and operational procedures and follow them

PROFILE

A preferred professional experience in providing a high-quality service focused on Client expectations , i.e. in fashion & accessory retail, in customer service or in luxury hospitality

Have personal taste and passion for the fashion culture , like to create personalized looks

Have a natural business mindset and an entrepreneurial spirit

Open-minded and looking for a company valuing audacity and authenticity

Strong team spirit to achieve common goals

At ease with using tools and applications , learns fast with new technologies

Motivation to work in a fast-paced environment, able to multitask & prioritize

Proactive, enthusiastic, & with a problem-solving attitude

Excellent written, oral & listening skills, in English and local language

Embrace change and see it as an opportunity to grow and develop

Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Job Type

Fixed Term (Fixed Term)

Start Date

2024-07-30

Schedule

Full time

Organization

Yves Saint Laurent UK Ltd

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