Transformation Lead

• The Transformation Lead is responsible for leading and delivering the clients transformation agenda, a programme of organisational transformation to deliver the clients agreed future operating model and medium-term financial savings.
  
• The role includes the design, development and delivery of change programmes, engagement with service led transformational change, commissioning and oversight of suppliers to support complex change and transformation initiatives. The span of the role encompasses the whole council and interface with external partners where transformation is system wide.
  
• The post holder will manage resources, teams, budgets, and timelines, as well as communicating updates and outcomes to stakeholders across the council, including in public committees.
  
• With a strong focus on delivery and accountability the post holder will ensure effective programme governance and maintain arrangements for benefits realisation and a ‘whole council’ understanding of how corporate and service change programmes in
  

The Transformation Lead is responsible for leading and delivering the clients transformation agenda, a programme of organisational transformation to deliver the Clients agreed future operating model and medium-term financial savings.

The role includes the design, development and delivery of change programmes, engagement with service led transformational change, commissioning and oversight of suppliers to support complex change and transformation initiatives. The span of the role encompasses the whole council and interface with external partners where transformation is system wide.

The post holder will manage resources, teams, budgets, and timelines, as well as communicating updates and outcomes to stakeholders across the council, including in public committees.

With a strong focus on delivery and accountability the post holder will ensure effective programme governance and maintain arrangements for benefits realisation and a ‘whole council’ understanding of how corporate and service change programmes interrelate.

Additionally, the post holder will play a key role in fostering a culture of innovation and continuous improvement within the organisation, working closely within the Chief Executive’s departmental leadership team and HR and OD team.

Please list the principal accountabilities of the job under the 6 sub-headings below:

Please note that depending on the level of the post, some sub-headings (e.g. strategy) may not be relevant.  Please refer to the HAY JDQ Preparation Guide for further information and guidance.

Strategy

a)       Lead the development and implementation of cross council transformational strategies, programmes and plans aligned with the council plan and its underpinning strategic goals and objectives. The four key areas are:

a.       Customer and digital

b.      Children’s services

c.       Commercial

d.      Culture change

b)      Ensure the requirements of the medium-term financial strategy (MTFS) are reflected within change programmes and projects, tracking benefits, savings and financial outcomes.

c)       To develop and deliver a new target operating model for the Council to enable transformation and meet the requirements of the MTFS

d)      As a member and key advisor to the clients Transformation Board, the post holder will utilise the levers of the board members to drive delivery of the transformation agenda

e)      With the head of communications, shape and deliver internal communications strategies, plans and priorities associated with the clients transformation, change and improvement agenda

f)        Work closely with the accountable leads for each transformation programme to influence and drive progress against transformation goals

g)      Act as the strategic commissioner, client and contract manager for external advisors and delivery partners to facilitate delivery of the programme, maintaining oversight of the clients transformation budgets and

Implementation

a)       Lead corporate change management initiatives, including assessing the impact of proposed changes, developing communication plans, and addressing resistance to change.

b)      Actively collaborate and engage with key stakeholders across all council departments and at all levels of the organisation to gain buy-in for and delivery of the programme.

c)       Facilitate the effective analysis of data, benchmarking and customer feedback to provide a sound evidence base for recommendations, projects and plans. Ensure best practice is embedded within the clients transformation proposals.

d)      Oversee the planning, execution, and monitoring of transformation projects, ensuring they stay on track within established timelines and budgets. Provide a programme management office function to the organisation offering guidance and standards for all projects.

e)      Establish metrics and KPIs to track progress towards transformational goals, benefits and savings. Regularly evaluate performance, make adjustments and escalations as needed.

f)        Identify potential risks and barriers to successful transformation and develop mitigation strategies to minimise their impact.

g)      Promote and support a culture of continuous improvement by encouraging feedback, implementing lessons learned, and adapting strategies based on evolving needs and priorities.

h)      Work with HR and OD to identify training needs, and design and deliver programmes that enhance the organisational competences of improvement, project and change management.

i)         Provide leadership and guidance to colleagues across the council and team members involved in transformation initiatives, foster collaboration and cross-functional teamwork, and serve as a role model for change leadership across the council.

j)         Maintain effective liaison with all functions within the service and Council Directorates transformation becomes BAU.

Organisational Control and Development

a)       To keep under review and develop the structures, procedures and working methods for which the post holder is responsible to ensure an integrated, effective and efficient approach to the delivery of services.

b)      To ensure that working practices and processes are developed that maximise the use of new technology to ensure efficient and effective delivery of services to residents.