Specialty PA

3 weeks ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full time

Job summary

An exciting opportunity has arisen for a part time Band 4 Specialty PA for Nottingham Children's Hospital, based at Queens Medical Centre working as part of the Paediatric Gastroenterology Administration team. The post holder will work closely with a team of administration colleagues as well as Clinical staff to provide an excellent service for our patients and parents/carers. The role involves bringing together excellent written and verbal communication skills, good working knowledge of Microsoft Office as well as excellent planning and organisational skills. You will be a team player and also able to work on your own initiative to meet agreed plans and deadlines.

Main duties of the job

The successful candidate will play a crucial role in delivering a high quality Specialty PA service providing comprehensive administrative and secretarial support to a team of Consultants and SPR's within the Paediatric Gastroenterology Department, whilst working closely with a team of administrative colleagues to provide an excellent administrative service for our patients and parents/carers.

To understand the role in more detail, please read the attached job description and person specification documents.

About us

Nottingham University Hospitals NHS Trust (NUH) recognises that its ability to be the best for patients depends on the talent and commitment of all our employees. As a service we are committed to continuous professional development for all our staff through a range of opportunities that involve training courses and involvement in service developments.

NUH has a set of values and behaviours to improve the experience for our patients and our staff (We are here for you).This means that in undertaking this role the post holder is expected at all times to behave is a way that demonstrates commitment to the delivery of thoughtful patient care and continuous improvement.

In addition to the below summary you need to familiarise yourself with full Job Description and Person Specification documents attached to this advert.

Job description

Job responsibilities

Manage Clinic schedules and patient attendance for your Specialty, working closely with Consultants and other stakeholder departments.

Liaise with Consultants regarding patient queries and be a key contact for consultants and other clinical staff.

Accurately transcribe clinical letters using Winscribe, producing high quality work within defined deadlines.

Use judgement and initiative to prioritise the importance/urgency of tasks within defined guidelines.

Establish and maintain patient admin systems/databases.

Dealing with incoming mail, results/reports management

Attending/organising meetings, take minutes.

Ensure RTT patient data quality is accurate.

Communication link to directorate management team, regarding consultant leave/service issues.

Diary Management for Clinical teams.

Telephone calls inbound/outbound relating to patients specific care, in a confidential manner.

Typing of non-clinical letters as required.

Share responsibility with line manager for own personal development.

Undertake any other duties which may be reasonably required.

Person Specification

Training and Qualifications

Essential

oMinimum 3 GCSEs or equivalent to include English Language oNVQ Level 3 Administation or equivalent

Desirable

oECDL or equivalent ICT qualification oRSA III word processing or equivalent

Experience

Essential

oMinimum of 2 years secretarial experience oAudio typing oMinute taking experience oExperience in using Microsoft Office

Desirable

oKnowledge of RTT Targets oWaiting List Management oMedical Terminology oKnowledge of hospital IT systems Medway PAS, Notis, Winscribe oPrevious experience of working in the NHS

Communication and Relationships

Essential

oMust be able to clearly and convey information accurately verbally and in written format oMust be understanding and helpful oCan complete letters, forms, reports & tables using computerised technology from information collected oFriendly and professional telephone manner oMaintain confidentiality, sensitivity and empathy in communication with patients/colleagues & be aware of GDPR

Analytical and Judgement Skills

Essential

oAble to use judgement to solve problems and answer enquiries oUses resources cost effectively oUses own initiative oWorks in line with organisational targets and objectives

Planning and Organisation

Essential

oDemonstrates ability to organise own work schedule oDemonstrates ability to delegate and organise work for others oManages times effectively and display initiative oWork within prescribed deadlines oAbility to prioritise workload

Physical Skills

Essential

oFrequent use of VDU equipment oFrequent sitting at a keyboard

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