Shift Manager – M25 Project

2 months ago

South Mimms, United Kingdom Connect Plus Services Full time
Role Purpose:

As a Shift Manager, you will play a key role in ensuring the safe and efficient delivery of operations and maintenance activities within your designated area of the DBFO contract. Your focus will be on driving operational excellence, meeting business objectives, and ensuring high levels of customer satisfaction. With direct responsibility for a team, you’ll lead and inspire them to achieve the highest standards, while working closely with internal stakeholders and external suppliers to maintain seamless and effective operations. This role offers a dynamic environment where you can make a real impact on the success of the contract.

About Us:

CPS represents an exciting collaboration between industry giants Balfour Beatty, AtkinsRéalis, and Egis Together, we spearhead the operation and maintenance of none other than the M25—the bustling heartbeat of European motorways. Imagine the thrill of orchestrating over £100 million of annual investment into this vital highway infrastructure, meticulously planning and executing projects amidst the constant flow of traffic. Whether you’re already immersed in the world of Highways or eager to embark on this exhilarating journey, the M25 promises an unparalleled experience, brimming with challenges and opportunities that simply cannot be matched elsewhere

We foster diversity and inclusivity in our workplace, actively welcoming applications from qualified individuals of all backgrounds. Regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status, all are encouraged to apply. Our goal is to cultivate a supportive and respectful environment where every employee can excel. If you need accommodations during the recruitment process, please inform us.

Accountabilities:

Ensure your area of responsibility is effectively maintained, including daily briefings, rota management, leave and overtime, and sickness management. Lead safety initiatives, such as safety tours and “Don’t Walk By” feedback, and implement improvement plans as needed. Drive productivity by planning and overseeing routine maintenance, ensuring quality, and updating systems to capture key data. Monitor performance through KPIs, address issues, and implement new ways of working to improve efficiency. Support depot budget monitoring, assist the Depot Manager, and step in when necessary. Ensure compliance with business systems, processes, and procedures while meeting Zero Harm objectives by identifying and managing risks. Use data to drive team performance improvements, resolve complex problems, and focus on lean and sustainability goals. Communicate regularly within the team, ensuring open dialogue, and carry out inspections to identify best practices and areas for improvement. Manage resources effectively, providing visible leadership to motivate teams, optimise performance, and achieve targets. Develop talent, ensure succession plans, and meet sustainability targets for depot facilities, vehicles, and equipment. Support operational planning, continuous improvement, and performance management, ensuring accountability for direct reports and their teams.

What you bring: 

Appropriate CSCS qualification Experience in the delivery of a highways maintenance operations or similar transferable experience Team leadership and management experience driving performance and productivity Strong communication skills Strong customer focus and service delivery mindset Expected to work Monday to Friday, two weeks of days and two weeks of night Day shifts are 07:00 – 17:00 including 1x 45 minute breaks, night shifts 20:30 – 05:30

Behavioural Competencies:

Customer Focus: Dedicated to meeting the expectations of internal and external customers. Actively gathers customer feedback to improve services and solutions. Manages customer experiences to build and maintain positive relationships.

Focus on Excellence: Consistently goes the extra mile to exceed expectations. Continuously seeks opportunities to add value and enhance performance.

Teamwork & Collaboration: Sets aside personal agendas to benefit customers, suppliers, and stakeholders. Proactively shares knowledge, ideas, and expertise to foster collaboration.

Respect: Recognises and values customers and colleagues by encouraging engagement and participation.

Trust: Open and honest with customers and colleagues, reliable and transparent (no surprises), always approaching tasks with a “can-do” attitude.

Location:

This is a hybrid role designed to fully maximize team collaboration on the project, we therefore expect a minimum of 60% of your time to be spent at a CPS offices.

Note to all internal CPS employees:

If you are interested in applying, please submit your application through your parent company’s careers portal by entering the job title in the search bar. If your employing company is not advertising this role, please submit your CV and the role title to recruitment@connectplusm25.co.uk

We are committed to promoting a diverse and inclusive community – a place where we can all be ourselves, thrive and develop. To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support staff from different backgrounds. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability.

Due to the high volume of interest in this position, we will be closing the application process once we have received a manageable number of applications. We encourage interested candidates to apply early to ensure consideration.

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