Regulations Advisor
2 weeks ago
Your new company
The Regulations Advisor is responsible for the day to day management of the FS Regulations Advisor, inbox and distribution of emails. They are responsible for the day to day logging of the complaints that are received and must allocate it to the team by 4pm each day, ensuring that all customer acknowledgement letters are sent on the same day, ensuring SLA’s are met and not breached.
The Regulations Advisor is also responsible for identifying any complaint trends/ regulatory complaints / new CMC topics to the Private Customer Escalations Manager and / or Customer Regulatory Manager coming into the Customer regulatory email box or through the new complaints online forms.
Your new role
Strong administrative and organisational skillsAbility to work on your own initiative Ability to prioritise activities, work under pressure and manage own timeKnowledge of MS Office SuitePrevious experience in an administrative and customer service role. Preferably, in the Automotive or Regulated Financial Services industry is desirablePrevious experience of working in a complaint environmentExcellent oral and written communication skills
What you\'ll get in return
Location: Farnborough, UK. (Candidates should be based within a reasonable commute)
Assignment type: 12 months rolling contract where you will be engaged via Hays
Working environment: Hybrid working is an option after training (1 - 3 months
Hours per week: 37.5
Pay type: Competitive hourly pay rate
What you need to do now
If you\'re interested in this role, click \'apply now\' to forward an up-to-date copy of your CV, or call us now.
If this job isn\'t quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
# 4524255
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