Regulations Advisor

2 weeks ago

Farnborough, United Kingdom Hays Remote Work Freelance Full time
Customer Service Regulations Advisor

Your new company
The Regulations Advisor is responsible for the day to day management of the FS Regulations Advisor, inbox and distribution of emails. They are responsible for the day to day logging of the complaints that are received and must allocate it to the team by 4pm each day, ensuring that all customer acknowledgement letters are sent on the same day, ensuring SLA's are met and not breached.

The Regulations Advisor is also responsible for identifying any complaint trends/ regulatory complaints / new CMC topics to the Private Customer Escalations Manager and / or Customer Regulatory Manager coming into the Customer regulatory email box or through the new complaints online forms.

Your new role

To complete all admin tasks within the department which include but are not limited to: Logging complaints received in FS Customer Escalations within 24 hours of receipt of complaint Issuing of acknowledgement letter to customers within a regulatory timeframe (within 5 working days) Management of the FS Customer Escalation inbox within the agreed SLA of 24 hours Management of all incoming posts ensures it is passed onto the relevant team or logged within the team to respond. Obtain all Complaints and SARs call recordings What you'll need to succeed
Strong administrative and organisational skills Ability to work on your own initiative Ability to prioritise activities, work under pressure and manage own time Knowledge of MS Office Suite Previous experience in an administrative and customer service role. Preferably, in the Automotive or Regulated Financial Services industry is desirable Previous experience of working in a complaint environment Excellent oral and written communication skills

What you'll get in return
Location: Farnborough, UK. (Candidates should be based within a reasonable commute)
Assignment type: 12 months rolling contract where you will be engaged via Hays
Working environment: Hybrid working is an option after training (1 - 3 months
Hours per week: 37.5
Pay type: Competitive hourly pay rate

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
#

  • Regulations Advisor

    2 weeks ago

    Farnborough, United Kingdom HAYS Full time

    Customer Service Regulations Advisor Your new company The Regulations Advisor is responsible for the day to day management of the FS Regulations Advisor, inbox and distribution of emails. They are responsible for the day to day logging of the complaints that are received and must allocate it to the team by 4pm each day, ensuring that all customer...

  • Customer Services Regulations Advisor

    2 weeks ago

    Farnborough, United Kingdom HAYS Full time

    Customer Services Regulations Advisor Your new company Hays are delighted to be working with our global client, one of the world’s most successful premium manufacturers of cars, motorcycles and provider of premium services. Our client demonstrates a commitment to innovation, sustainability and product responsibility all the way from development to...

  • Customer Services Regulations Advisor

    3 days ago

    Farnborough, Hampshire, United Kingdom Hays Full time

    Customer Services Regulations Advisor Your new company Hays are delighted to be working with our global client, one of the world's most successful premium manufacturers of cars, motorcycles and provider of premium services. Our client demonstrates a commitment to innovation, sustainability and product responsibility all the way from development to...

  • Direct Sales Advisor

    2 weeks ago

    Farnborough, United Kingdom HAYS Full time

    Direct Sales Advisor Your new company Hays is delighted to be working with our global client, one of the world’s most successful premium manufacturers of cars, motorcycles and provider of premium services. Our client demonstrates a commitment to innovation, sustainability and product responsibility all the way from development to production. Their aim is...

  • Direct Sales Advisor

    4 days ago

    Farnborough, United Kingdom Hays Remote Work Freelance Full time

    Direct Sales Advisor Your new company Hays is delighted to be working with our global client, one of the world's most successful premium manufacturers of cars, motorcycles and provider of premium services. Our client demonstrates a commitment to innovation, sustainability and product responsibility all the way from development to production. Their aim is to...

  • Escalations Advisor

    5 days ago

    Farnborough, United Kingdom Hays Specialist Recruitment Limited Full time

    Customer Escalations Advisor Hays are delighted to be working with our global client, one of the world's most successful premium manufacturers of cars, motorcycles and provider of premium services. Our client demonstrates a commitment to innovation, sustainability and product responsibilityall the way from development to production. Their aim is to play a...

  • Escalations Advisor

    10 hours ago

    Farnborough, United Kingdom Hays Specialist Recruitment Limited Full time

    Customer Escalations Advisor Hays are delighted to be working with our global client, one of the world's most successful premium manufacturers of cars, motorcycles and provider of premium services. Our client demonstrates a commitment to innovation, sustainability and product responsibilityall the way from development to production. Their aim is to play a...

  • Direct Sales Advisor

    2 weeks ago

    Farnborough, Hampshire, United Kingdom Hays Full time

    Hays is delighted to be working with our global client, one of the world's most successful premium manufacturers of cars, motorcycles and provider of premium services. Our client demonstrates a commitment to innovation, sustainability and product responsibility all the way from development to production. Hays are recruiting for an exciting opportunity for a...

  • Patient Advisor

    2 weeks ago

    Farnborough, United Kingdom Lyphe Clinic Full time

    At Lyphe we are on a mission to improve the life of people with unmet medical needs and the role of Patient Advisor is central to achieving this mission. We are looking for a Patient Advisor on a full time basis (Monday - Friday, 09:00-17:30) to support patients through their journey from their initial enquiry to their prescription being received in...

  • Direct Sales Advisor

    2 weeks ago

    Farnborough, Hampshire, United Kingdom Hays Full time

    Your new company Hays is delighted to be working with our global client, one of the world's most successful premium manufacturers of cars, motorcycles and provider of premium services. Our client demonstrates a commitment to innovation, sustainability and product responsibility all the way from development to production. Their aim is to play a dynamic...

  • Inbound Call Advisor

    1 month ago

    Farnborough, United Kingdom LYPHE Group Full time

    At Lyphe we are on a mission to improve the life of people with unmet medical needs and the role of Inbound Call Coordinator in our brand NEW team and office is central to achieving this mission. Patient Services Coordinators have the responsibility to take patients through their journey from initial enquiry to prescription received in pharmacy and beyond...

  • Financial Accounting Advisor

    2 days ago

    Farnborough, United Kingdom Siemens Full time

    This is a hybrid role with a combination of home working and office working in our Farnborough office, with an element of travel within the UK and the region (approx 10-20%). This is a great opportunity to play a strong support and governance role in Siemens UK’s largest business. **What are my responsibilities?** - Coordinate the timely and...

  • HR Generalist

    6 days ago

    Farnborough and Crofton, United Kingdom Netbox Recruitment Full time

    Human Resources Generalist - SME - StandaloneOrpingtonSalary up to £45,000Monday-Friday 9am-5pm28 days holiday + Bank holiday + Company Pension + Christmas shut downFree parkingA newly created role available for a standalone HR Generalist to join a growing facilities organisation that proudly remains a privately owned family run business. Committed to...