Train Service Manager

3 weeks ago


Romford, United Kingdom Greater Anglia Full time

The Role

This role will require an understanding of the operational railway and the processes used to manage the train service in real time. This will include the monitoring and recovery of services, information provision and management of the key contractual and performance interfaces with Network Rail. 

The successful candidate will manage and deliver a safe, punctual, and reliable train services by making quick and effective decisions. You will be required to communicate effectively across all levels of the business, as well as with external parties to build and maintain collaborative relationships with Network Rail and other key stakeholders. 

This position is part of a 7-day roster with a combination of shifts such as early, late, and night shifts. 

What we are looking for 

We are looking for a colleague who is flexible (in your working hours), enthusiastic and committed. This role requires a colleague who is well organised and able to prioritise workload. You will be able to demonstrate exceptional levels of customer service and should have effective written communication skills. 

Due to the number of the different IT


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