Graduate Support Analyst

2 months ago

Birmingham, United Kingdom Phee Farrer Jones Full time

Do you want to work for one the UK's leading Software-as-a-Service providers? A global company whose platform manages over £10bn worth of transactions every year?

I am currently looking for a Graduate Support Analyst to join the team and help to continue the success of this amazing company.

As a Support Analyst, you will:

  • Solve system user problems and resolve customer issues.
  • Advise users on maximising the System functionality.
  • Help customers configure the System to meet their business needs.
  • Identify and suggest ideas for new functionalities and services.
  • Visit customers to identify opportunities for improved system use.
  • Support other teams in testing new releases of the System.

Candidate Profile:

  • A 2:1 or above in an analytical degree subject.
  • Excellent A-levels including Mathematics.
  • Exceptional problem-solving skills.
  • Logical, organised, and practical approach.
  • Confidence and eagerness to take on responsibility.
  • Ability to work well in a team.
  • Proficiency in computer literacy (e.g., Word, Outlook, Excel).
  • Strong communication skills.
  • Customer-focused mindset and ability to build professional relationships.
  • Interest in technology and a passion for a software industry career.

Benefits include:

  • Collaborative Culture: Be part of a talented, motivated, and friendly group of like-minded colleagues.
  • Innovative Learning: Learn to merge innovation and technology to create ground breaking business models with guidance from our management team.
  • Professional Growth: Enhance your skills and knowledge through structured training and coaching from experienced colleagues.
  • Constructive Feedback: Receive detailed and encouraging performance feedback every quarter, a unique opportunity that helps you excel.
  • Immediate Responsibility: Take charge of your own projects as soon as you're ready.
  • Competitive Salary: Enjoy a competitive salary with annual performance-based reviews.
  • Incentives and Bonuses: Participate in annual bonus and company share incentive schemes based on performance and seniority.
  • Generous Holiday: Start with 25 days holiday (plus bank holidays), increasing to 30 days over time.

Training and Development:

  • Concentrated initial training and close mentoring for new joiners.
  • Industry-standard training in relevant topics.
  • Opportunities for senior colleagues to choose courses with allocated time and funding.
  • Management-led training sessions to share best practices and experience.

To apply and receive more information on this opportunity please send your CV.

We Are Aspire Ltd are a Disability Confident Commited employer

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