Fraud Manager

1 month ago

London, United Kingdom C. Hoare & Co. Full time

C. Hoare & Co

Our Diversity Pledge

At C. Hoare & Co we are committed to having a more diverse workforce through representation of society in our own workplace, where all can thrive, develop and succeed based on talent, regardless of ethnicity, the way colleagues wish to express their gender identity, sexual orientation, disability, age or any other dimension that can be used to differentiate people from one another. C. Hoare & Co welcomes diversity of thought.

Flexible Working Pledge

We are committed to supporting flexible working to allow individuals to thrive and deliver business needs.

C. Hoare & Co have committed to a permanent hybrid policy. As part of this hybrid policy, the bank promotes part-time working and job-sharing where applicable. We have family friendly policies and a benefits package in place that is highly competitive within financial services.

Scope of work & the value you will add to our customers:

As the Fraud Manager, you will play a pivotal role in safeguarding our customers' and the bank by leveraging data analytics to prevent and detect fraud. You will lead a team of fraud colleagues, develop innovative training programs, and ensure compliance with regulatory requirements.

Your expertise in data-driven fraud prevention will help us minimize financial losses, protect our customers', and maintain a strong reputation.

Role & Responsibilities:

·         Provide Fraud expertise and consultancy support in fraud including analysis and investigations (independently or through technical/specialist leadership) of complex problems, issues, and opportunities.  

·         Using SQL, Fabric, and various analytical tools to identify and refine fraud strategies.

·         Review, enhance and manage existing Fraud processes and procedures with the Bank wide control standards.  Where gaps or deficiencies are identified, ensure that an appropriate remediation plan is in place and tracked through to a conclusion. 

·         Review, develop and analyse Fraud Risk MI to identify emerging Fraud themes, risks and issues or deficient controls.

·         Provision of trusted, fit for purpose advice and support to business areas to ensure the customer receives fair outcomes and avoids Fraud-specific and/or PSR breaches. 

·         Develop Fraud training, awareness strategies and action plans where Fraud requirement gaps or capability issues are identified. Ensuring corrective actions are delivered on a timely basis and in line with regulations.

·         Support the delivery of the Operational Resilience activity and the management of the business continuity plans.

·         Support Control testing

·         To pro-actively monitor and identify suspicious trends and patterns, suggesting preventative actions and improvements to current procedures, policies and systems.

·         To utilise expert investigation techniques to complete a detailed examination of all suspect cases ensuring appropriate actions are taken i.e. confirmed fraudulent transactions are processed correctly, fraud case files created, loadings are made to CIFAS, 1st party collusion is detected (merchant and individual), suspected transactions (POCA and AML) are reported to the Compliance Team.

·         To oversee the monitoring, processing and management of fraud cases and alerts via industry fraud systems.

·         To ensure that effective application fraud techniques are always used to ensure that fraud losses are kept to a minimum and profits are maximised. 

·         Ensuring all fraud prevention database loadings meet regulation and scheme requirements for both levels of documentation and investigation. 

·         Timely and accurate loading of fraud/suspect fraud details to the appropriate database. 

·         Support the delivery of key fraud risk assessments / thematic assessment to help identify key gaps; develop strategies to solves they; and manage the implementation of these actions.

·         Strong understanding of how fraud systems are using AI to help develop rule strategies, detect and prevent fraud, whilst minimizing unnecessary fraud alerts.

·         Manage daily operational tasks, including supporting fraud colleagues in managing workloads and getting involved where need to reduce capacity constraints.

Requirements

Mandatory Skills:

·         Analytical and data driven supported by strong technical fraud experience across various fraud typologies.

·         Extensive experience across multiple fraud systems with the ability to create a strategic forward-looking view of required system change / design.

·         Ability to identify areas for process improvement and the experience to effectively influence stakeholders.

·         Strong experience in leveraging data (SQL, Fabric etc) to refine fraud strategies and led the way in formulating a fraud prevention strategy.

Desirable Skills:

·         Strong verbal and written communication

·         Strong organization skills, attention to detail and a desire to solve problems.

·         Proven ability to build and foster excellent working relationships across departments.

·         Team/Line management and Leadership experience and/or a desire to become a team/line manager.

Interdisciplinary Skills:

·         Self motivated with a ‘can do’ attitude, excellent organisational skills and in-depth analytical skills.

·         Coaching with direct

For internal use only: Work Level 2 - Advanced

Benefits

  • 28 DAYS OF HOLIDAY (Work Level 2)
  • MARKET-LEADING PENSION
  • GROUP LIFE ASSURANCE
  • GROUP INCOME PROTECTION
  • SEASON TICKET LOANS
  • PRIVATE MEDICAL INSURANCE
  • SUBSIDISED STAFF DINING ROOM
  • CHARITABLE DONATIONS/ GIVE AS YOU EARN
  • EYE CARE
  • FLEXIBLE BENEFITS
  • ADDITIONAL ANNUAL LEAVE
  • COMPUTER PRODUCTS
  • CHARITY DAYS
  • CRITICAL ILLNESS AND CRITICAL ILLNESS SPOUSE/PARTNER
  • CYCLE TO WORK
  • DENTAL INSURANCE
  • PERSONAL ACCIDENT INSURANCE
  • TRAVEL INSURANCE
  • VEHICLE BREAKDOWN COVER
  • GYM MEMBERSHIP/RETAIL DISCOUNTS
  • WORKPLACE NURSERIES
  • ELDERCARE SCHEME
  • ELECTRIC VEHICLE SCHEME

Supporting Your Recruitment Experience

If you have a disability, health condition or are neuro-diverse and may benefit from some adjustments and support during the recruitment experience, then just ask – we don’t want our hiring process to be a barrier for you.

Finally, please note that no candidate will meet every single desired requirement. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to hear more about you

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