Vehicle Technical Support Engineer

3 weeks ago

Corby, United Kingdom INEOS Full time

Responsibilities

include (but are not limited to): Work closely with the Technical Services Manager to develop processes and structures across inter divisional & wider Ineos Automotive teams Assisting workshops with the efficient process of repair with a ‘fix once, fix first’ approach Analysis of root cause issues to identify opportunities to enhance quality whilst reducing claims & repairs Liaison with both manufacturing and quality departments, identifying risks, improvements, and enhancements to both the vehicle and customer experience Monitor all incoming customer related reports, whether direct from the Customer services division, field quality reports, internal warranty and quality systems or direct assistance requests from the network & customers

What we are looking for:

Significant Aftersales and Technical Support Engineering-based business experience, which could include vehicle manufacturer or wider motor trade experience. Able to use, understand and develop technical & aftersales tools, diagnostic equipment and strategies for best practise. Ability to work in both office and field-based teams with a customer focused repair & service excellence approach. Recognised Technical qualification preferred Ability to work in a high-growth and fast-paced environment

If the role sounds of interest and you want to learn more please apply. Please include a covering letter that supports your application along with any other supporting information.

If your application is successful one of the team will be in touch to arrange an initial conversation

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