Network Technical Lead

1 month ago


Corby Northamptonshire, United Kingdom Internetwork Expert Full time

INEOS Automotive – Grenadier – Built On Purpose
Since Sir Jim Ratcliffe announced Project Grenadier in 2017, our team at INEOS Automotive has grown rapidly. Delivering quality work, with ambition to deliver outstanding results and who have a community mindset, believing together everyone achieves more. Creativity and initiative are encouraged to support your career development.
Technical Quality Lead
The position will work very closely with the Aftersales Quality Manager and will be vital in ensuring we provide solutions of the highest standard to customer issues, consistently and in alignment with our own KPI and SLA targets, whilst also identifying process improvement opportunities. The role requires good technical knowledge & appreciation of Automotive engineering and manufacturing processes and disciplines, as well as a keen awareness of customer focused solutions within an Aftersales environment.
Receive all incoming customer quality related reports, whether direct from the Customer services division, field quality reports, internal warranty and quality systems or direct assistance requests from the network and customers
Review both the standard and content of all Technical Publications and Technical process’ against KPI and SLA targets
Liaise with Engineering and company Quality teams as required and be confident to join cross division collaborative teams
Analysis of root cause issues to identify opportunities to enhance quality whilst reducing claims and repairs
Input to both short and long-term service fix development
Significant Aftersales and Quality system based business experience, which could include vehicle manufacturer or wider Automotive experience
Ability to work in both office and field-based teams with a customer focused repair and service excellence approach



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