Retail Shop Manager: Yardley

4 weeks ago

Birmingham, United Kingdom Blue Cross Full time
Blue Cross is a leading UK animal welfare charity, with a network of over 50 charity shops across England and Wales.

Our dedicated supporters generously contribute various items - from clothing to books, toys, household goods, and soft furnishings - all of which find their way into our shops and online platforms. The funds raised through these sales play a pivotal role in supporting Blue Cross's mission: aiding sick, injured, and homeless pets and ensuring the care of over 40,000 animals each year through our rehoming, veterinary, and education programmes.

As Shop Manager, you'll be the heart and soul of our Yardley shop, driving sales, fostering community connections, and ensuring our shop thrives. Your responsibilities include: Working towards sales targets and maximising profits.  Building strong community ties. Creating a welcoming atmosphere for customers, delivering exceptional service and representing Blue Cross with pride. Keeping things running smoothly with efficient paperwork, accurate data management, and adherence to retail standards. Maintaining optimal stock levels, ensuring our shelves are always full of treasures for our customers. Prioritising the safety of our team and customers, following all health and safety protocols with care and diligence. Now, let's talk about your team. We're fortunate to have a dedicated group of volunteers who are the lifeblood of our shops. Your role will involve recruiting, training, and supporting these amazing individuals to ensure our shop runs smoothly and efficiently.

Our stores are open Monday to Saturday from 09:00 til 17:00. Your normal working pattern may change each week, subject to the needs of the business and the levels of staff and volunteers available to work and will involve a significant element of weekend working.
Due to the nature of the role this may involve some lone working and you will need to be willing to provide support and work at other shops as required.
With opportunities for growth and development, competitive benefits, and a team dedicated to our mission, Blue Cross offers more than just a job—it offers a chance to be part of something meaningful and rewarding.

About you You'll have a background in retail management, supported by a proven track record of driving sales and exceeding targets. Your leadership and team management skills will be pivotal to success in this role, as you cultivate strong relationships with both customers and volunteers.

Your great organisational skills and meticulous attention to detail will guarantee smooth operations, while your unwavering commitment to upholding high standards of health and safety underscores your reliability and professionalism. Adaptability and flexibility are also essential attributes we're seeking.

Essential qualifications, skills, and experience: Retail management experience Commercial awareness to deliver sales Excellent interpersonal skills and the ability to build strong external relationships. Good IT skills and a basic understanding of finance Good people management skills Excellent customer service skills It would also be great if you had: Full driving licence Experience of working with volunteers Experience of fundraising Why Blue Cross? Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make a difference that we do today.
In return, Blue Cross wants to ensure we provide you with the best working environment we can. 
 
We want you to be happy working for us and will do everything we can to make sure you are.
Our generous benefits package includes:  38 days holiday rising to 43 with service (including Bank Holidays) Programmes for physical and mental wellbeing support  Free access to GP via MetLife - 24/7 GP services, private prescriptions and more for you and your family  Free physiotherapy advice and face to face intervention Health cash plan  Unlimited access to an employee assistance programme  Pension scheme with enhanced employer contribution Claim for professional fees  Life assurance 20% discount on Pet Plan pet insurance  Enhanced family friendly policies  Recognition scheme  Annual volunteer days Charity worker discounts across a variety of retailers Personal development programme

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