Case Management Administrator

1 month ago


Wigston, United Kingdom Serco Full time

Looking for a rewarding and challenging administrative position? We are currently seeking a highly motivated and detail-oriented Admin Support Officer (ASO) to join our Offender Management Unit (OMU) team. As an ASO, you will be responsible primarily in dealing with sentence calculation, updating prisoner records, allocating work to Prison/Probation Offender Managers, and identifying risk management'.

This is a fast-paced environment that requires exceptional organisational skills, attention to detail, and excellent communication abilities. You will be responsible for updating prison recording systems, scheduling and attending meetings, obtaining information on MAPPA categories and levels, as well as liaising with internal and external agencies on behalf of the Offender Management Unit.

This is a challenging and rewarding position that requires a positive attitude, strong work ethic, and the ability to work well as part of a team. In return, we offer a competitive salary, excellent benefits, and opportunities for career growth and advancement.

If you have the necessary skills and experience to excel in this role, we encourage you to apply. Join our team today and make a difference in the lives of those in custody.

What you need to do the role 

The ideal candidate should have a minimum of a Grade C in English and Mathematics - including strong calculus skills to deter timelines of dates., as well as proficiency in computer skills including Outlook and Excel. In addition, you should be committed to personal training and development to ensure that your skills and knowledge are maintained at the appropriate level.

What we offer

Salary £,

Pension up to – 6%

Employee Assistance Programme

Serco Benefits package - discounts include cinema, merlin entertainment and online shopping discounts, discounts on mobile phone plans, and leisure centre memberships

A safe and supportive culture

Chance to contribute to innovation in public services

A company passionate about diversity and inclusion

Why Serco

A place you can make an impact - The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives.

A place you can count on - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.

A place for you - We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture.


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