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Business Assurance Analyst
4 months ago
Join us and help deliver the exceptional, every day.
Performance Assurance Manager
Job Details:
Location: Mitie | Atlas Business Park, Wythenshawe, Greater Manchester, M22 5PR Contract: Permanent, Full time Hours: Monday to Friday, 40 hrs/weekAre you passionate about maintaining high standards and driving continuous improvement? We are seeking Business Assurance Analyst with strong people skills to join our team at the Technical Services Operations Centre in Manchester. In this role, you will play a crucial part in ensuring that our Repairs and Maintenance operations meet the highest standards of quality, productivity, and efficiency.
In your new role as the Business Assurance Analyst, you will be responsible for establishing and monitoring Key Performance Indicators (KPIs) to measure and report on the effectiveness and efficiency of our service delivery teams. This role involves communicating and collaborating with internal and external stakeholders, such as senior management, process owners, and clients, to ensure alignment and engagement on service delivery. The Business Assurance Analyst will manage the Hard Services delivery to ensure that our buildings operate in compliance with the appropriate statutory, legal, technical, and industry standards.
The successful candidate will manage the supply chain relationships with all MITIE Group companies and approved subcontractors, including carrying out quality reviews on performance. They will also manage temporary hire, ensuring hired items are off-hired in a timely manner, and manage cost submissions, ensuring annual POs are raised and costs are submitted to finance. In addition to this, you will be responsible for developing and implementing a program to monitor and report on performance issues with the goal of driving continuous improvement and ensuring a smooth workflow.
The Business Assurance Analyst will manage the Incident and Change Management Team to ensure that Change requests are processed in a timely manner and in line with SLAs, including Tech room access requests. They will also support the Data Insight team in the production of standardised Management Information as required. We look forward to receiving your application.
To be successful in your application, you should be a people focussed individual and dedicated to the development of your colleagues as demonstrated by your previous experience in people management. In addition, your ability to analyse and translate data should be exceptional as you will be required to provide solutions to complex issues from start to finish and negotiate with our clients on the most effective outcomes. Experience in Facilities Management is advantageous, but not essential, and an IOSH Managing Safely is preferable.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
